Extended Stay America - Minneapolis - Maple Grove

Business response:

Laurie, thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your experience online. Although you liked certain aspects of your stay, we are sorry for the disturbance caused by other guests. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for your terrific review of Extended Stay America! We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage the team to keep up the good work. We hope you will choose us again on your next visit to our area. Sincerely, Hotel Management 

Business response:

Susan, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for the excellent review regarding your visit at Extended Stay America. We are thrilled to read we exceeded your expectations for a spectacular stay and that you would always cherish the wonderful memories of our hospitality. It was a pleasure to have you as a guest, and we await your return eagerly. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America on your trip to our city. It feels great to know you liked our pet-friendly policy and that you enjoyed the proximity of our location. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to leave feedback. We are sorry that you had an unpleasant experience and apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order, once we are made aware of an issue, so we thank you for letting us know. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management