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Extended Stay America - Minneapolis - Maple Grove
- Hotels
- Maple Grove, MN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12970 63rd Ave. N., Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not as horrible as other reviews. Staff was very friendly and accommodating. Room was clean. Only issue I have is that shampoo and conditioner weren't available in the room.
Business response:
I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the friendliness of our staff. We appreciate you letting us know that we neglected to provide your room with shampoo. I will work with my housekeeping staff to ensure that we are properly stocking our rooms with these items so that your experience is not repeated. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
NICE STAY STAY WAS FINE I HAD BOOKED WITH HOTEL .COM AND NO ROOM WAS AVAILABLE BUT THEY FOUND ME A PLACE A ROOM WAS CLEAN AND MET MY NEEDS ONLY PROBLEM WAS SMOKE SMELL IN NON SMOKING ROOM
Business response:
The team and I appreciate your kind remarks. I am so pleased to know that we were able to accommodate your room request. Still, I do apologize for the smoke odor in your room. I will work with my housekeeping staff to ensure that we are better deodorizing our rooms moving forward. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Ean and convenient Nice hotel and the staff were excellent. Good convenient location.
Business response:
Thank you so much for posting a review of our property. I truly appreciate your comments regarding my staff and the hotel. I am proud of my team for providing you with excellent customer service and a clean room. Once more, thank you for you review. Thank you for choosing Extended Stay America. We hope to see you again soon!
Glad it was a 1 night stay Room was described as a single queen but bed was smaller than queen, more like a double. The air conditioner or window was leaking water as the carpet around it was soaking wet. Continental breakfast consisted of a muffin, granola bar, and coffee.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your air conditioner was not functioning correctly and was leaking. In response to your feedback, I am working with my maintenance engineer and housekeeping staff to recognize these issues before a guest is placed in a room. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our ot... read more
I stayed in room 114 me and my kids to get some rest and of course all nite you could hear the elevator I would never stay there again if placed in that room i am pregnant and got no sleep
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you could not get a good night's rest due to the sound of the elevator. In response to your feedback, I have had the elevator serviced to try and eliminate any unnecessary noise. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area
It was a quiet hotel with all you need in your room.
Business response:
Thank you for taking the time to write a review of your stay. We are glad to read that you were pleased with your stay at our hotel and enjoyed the quiet atmosphere. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
ok for what we needed. We were supposed to have a 2 queen smoking room and because room was trashed night before we only go a single. we were told we would get a free night stay because of inconvenience. did not get when we checked out.
Business response:
We appreciate you taking the time to write a review of your experience with us. We sincerely apologize that we were not able to accommodate your room request. We discussed your comments, and we are coaching our staff to ensure we do not allow this to happen again.. Thank you for sharing your experience with us. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Minneapolis - Maple Grove
How is Extended Stay America - Minneapolis - Maple Grove rated?
Extended Stay America - Minneapolis - Maple Grove has a 4.2 star rating with 1,302 reviews.
When is Extended Stay America - Minneapolis - Maple Grove open?
Extended Stay America - Minneapolis - Maple Grove is open now. It will close tomorrow at 12:00 a.m.