This profile has been claimed by the business owner or representative.
Extended Stay America - Minneapolis - Maple Grove
- Hotels
- Maple Grove, MN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12970 63rd Ave. N., Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great service The hotel staff was wonderful especially Julie. She was superb!!!!!
Okay It's okay. Some of the staff are real rude. Laundry cost way too much. N they don't bring u things u need. Rooms should be much less.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize for the service issues you experienced and that your needs where not accommodated. In response to your feedback, I have spoken to my staff concerning your issues and we will work to provide great customer experience for every guest moving forward. Thank you very much for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Nice hotel where the hotel is nice ive been here for bout a days Monday the heat win out I told the manager in the morning she just twisted rooms with me at that paid for it but overall its okay I like it but I could got a free room
Business response:
Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the heat in your room. I am happy we were able to switch rooms for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Not the most welcoming! When we arrived the room that was booked for us was dirty and used. We had to come back down and get another room. Beds were very hard. Room was not the cleanest. We called the front desk on many occasions and no one would answer.
Business response:
I appreciate you taking the time to write a review of your stay with us. The situation you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by our staff, and we will coach our staff on room status to make sure your experience is not repeated. Thank you very much for providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Great price. Got a really good price for a two night stay. The kitchenette was nice to have. The bed was comfortable. Aside from some mold issues on the ceiling in the bathtub the room and bathroom were clean. At about 4 am there was someone in the hallway knocking incessantly on someone's door. I think the room was empty. After that, the person went along the hall and jiggled door handles, including ours, apparently trying to get one to open. Also, the heat register was extremely noisy when it kicked in and was hard to regu... read more
Business response:
Carla - Thank you for posting a review of your stay. We are sorry to hear about the disturbance you experienced; however, we are glad that you enjoyed your comfortable room and fully equipped kitchen. We will review your feedback with our staff to ensure we are always providing a safe environment for our guests. Thank you again for your feedback. We hope to see you again in the future.
Inexpensive The hotel wasn't amazing and it wasn't terrible. The accommodations for the price seemed to be fair. The big issue for me was the smoke smell. Their are many signs saying smoking outside only, but I saw a lot of people smoking inside the hotel.
Business response:
Kevin - Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for the smell of smoke in the hotel. Your comments were reviewed by our staff, and we will work hard to enforce the smoking policies to make sure your experience is not repeated. Once again, thank you for providing us with your feedback as it gives us the chance to improve. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Overrated.... The rooms were tiny and linen very old. Expected more coming from extended stay America.
Business response:
Ebony - The feedback provided in your review is much appreciated. I sincerely apologize that your stay did not meet your expectations. In response to your feedback, I am instructing our staff to inspect our linen and ensure that we are removing all of the poor quality linen. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope to see you again, should your travels bring you back to our area.
Great stay for the price For the quality of hotel is was a great stay. The bed was pretty hard and the cleaning staff forgot to replace the shampoo after the previous guest, but the hotel staff let us check in several hours early, the room was clean as a whole, and we had no issues with the room after we got the shampoo issue fixed.
Business response:
Chelsea - I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed our affordable rates and your clean room. Still, I apologize that your shampoo was not replaced after the previous guest. I will be meeting with our staff to ensure this issue does not continue in the future. Thank you for bringing this to our attention. We hope you will stay at our hotel, or any of our other brand locations in the future.
Frequently asked questions about Extended Stay America - Minneapolis - Maple Grove
How is Extended Stay America - Minneapolis - Maple Grove rated?
Extended Stay America - Minneapolis - Maple Grove has a 4.2 star rating with 1,302 reviews.
When is Extended Stay America - Minneapolis - Maple Grove open?
Extended Stay America - Minneapolis - Maple Grove is open now. It will close tomorrow at 12:00 a.m.