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Extended Stay America - Minneapolis - Maple Grove
- Hotels
- Maple Grove, MN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12970 63rd Ave. N., Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Couldn't ask for anything better This was one of the best stays I've had in a hotel...the customer service was excellent...
Business response:
The team and I appreciate your motivating remarks. I am proud of our staff for providing you with excellent customer service. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
My 7 days stay. Some of the outlets in my room did not work. A towel holder in bather would fall off wall. The shower water change from hot to cold within about 2 mins into shower then back to warm and then back to really hot.... wierd. It was nice to have a fridge, stove and small kitchen in room. The staff was nice. Room was clean even though I found old trash under bed. I used to be motel manager so I natural inspect rooms. They only clean rooms once a week unless you want to pay $10. The trash can only be taken out to ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you experienced maintenance issues in your room. I discussed your comments with the team, and we are focused on fixing the issues you described. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Great service The hotel staff was wonderful especially Julie. She was superb!!!!!
Okay It's okay. Some of the staff are real rude. Laundry cost way too much. N they don't bring u things u need. Rooms should be much less.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize for the service issues you experienced and that your needs where not accommodated. In response to your feedback, I have spoken to my staff concerning your issues and we will work to provide great customer experience for every guest moving forward. Thank you very much for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Nice hotel where the hotel is nice ive been here for bout a days Monday the heat win out I told the manager in the morning she just twisted rooms with me at that paid for it but overall its okay I like it but I could got a free room
Business response:
Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the heat in your room. I am happy we were able to switch rooms for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Not the most welcoming! When we arrived the room that was booked for us was dirty and used. We had to come back down and get another room. Beds were very hard. Room was not the cleanest. We called the front desk on many occasions and no one would answer.
Business response:
I appreciate you taking the time to write a review of your stay with us. The situation you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by our staff, and we will coach our staff on room status to make sure your experience is not repeated. Thank you very much for providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Great price. Got a really good price for a two night stay. The kitchenette was nice to have. The bed was comfortable. Aside from some mold issues on the ceiling in the bathtub the room and bathroom were clean. At about 4 am there was someone in the hallway knocking incessantly on someone's door. I think the room was empty. After that, the person went along the hall and jiggled door handles, including ours, apparently trying to get one to open. Also, the heat register was extremely noisy when it kicked in and was hard to regu... read more
Business response:
Carla - Thank you for posting a review of your stay. We are sorry to hear about the disturbance you experienced; however, we are glad that you enjoyed your comfortable room and fully equipped kitchen. We will review your feedback with our staff to ensure we are always providing a safe environment for our guests. Thank you again for your feedback. We hope to see you again in the future.
Inexpensive The hotel wasn't amazing and it wasn't terrible. The accommodations for the price seemed to be fair. The big issue for me was the smoke smell. Their are many signs saying smoking outside only, but I saw a lot of people smoking inside the hotel.
Business response:
Kevin - Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for the smell of smoke in the hotel. Your comments were reviewed by our staff, and we will work hard to enforce the smoking policies to make sure your experience is not repeated. Once again, thank you for providing us with your feedback as it gives us the chance to improve. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Frequently asked questions about Extended Stay America - Minneapolis - Maple Grove
How is Extended Stay America - Minneapolis - Maple Grove rated?
Extended Stay America - Minneapolis - Maple Grove has a 4.2 star rating with 1,280 reviews.
When is Extended Stay America - Minneapolis - Maple Grove open?
Extended Stay America - Minneapolis - Maple Grove is open now. It will close tomorrow at 12:00 a.m.