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Extended Stay America - Minneapolis - Maple Grove
- Hotels
- Maple Grove, MN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12970 63rd Ave. N., Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was a bit difficult to find at first. Room was clean but stained. Bed rock hard. Appreciate that they offered smoking room.
Business response:
Lisa - Thank you so much for posting a review of our hotel. We are glad that you enjoyed your room; however, we are disappointed that it wasn't cleaned thoroughly. We will work with our housekeeping staff to address the cleanliness issues in your room. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
You get what you pay for We made a reservation online at 8:30 p.m. for one room with two double beds for two adults and two kids. When we arrived at midnight, we got a room with one queen bed. Luckily, we had an air mattress and sleeping bags from our travels so we were okay. The room was clean. General upkeep of the hotel was lacking. Old, worn carpeting. No shampoo in bathroom. Lame breakfast. The morning manager apologized for the mix-up. We will not stay there again.
Business response:
We appreciate you taking the time to write a review of your experience with us. We are very sorry that we were not able to accommodate your room request; however, we are glad that you found your room to be clean. We will review our reservation procedure to ensure your experience is not repeated. We appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Nice place to stay for an extended period. The staff was friendly. The free in-room WIFI was nice. I'm an IT professional and need to be able to work wherever I am.
Business response:
Kevin - Thank you so much for posting a review of our hotel. We are glad to read that you enjoyed our free Wi-Fi and that our staff provided you with quality service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future
Front desk - Clean room We had a late arrival at 11:30pm. We waited about 20 minutes before someone helped us. We had called the hotel while waiting in the lobby and no one came. There was also another group that was waiting for assistance. The lady that finally came didn't know anything. Thankfully a very helpful lady helped us. She was actually done with her shift and stayed anyway to check everyone. We didnt get into our rooms until slightly after 12:00am. When we arrived in the room the floor in the kitchen was very stic... read more
mix up I made the reservation online and asked for a non-smoking room but when I checked in they gave me a smoking room. I asked to change but there were no non-smoking rooms available. I did not realize when booking that there was no daily maid service.
Business response:
Marc - Thank you for taking the time to write a review of your stay. We sincerely apologize that we were not able to accommodate your room request. We have discussed your comments with the team, and are going to make every effort to make sure that we can avoid situations like this in the future. We are glad to hear that you found our staff to be friendly. We are grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better st... read more
Gutes Preis-/Leistungsverhältnis! Relativ neues Gebäude. Ordentlich und sauber. Freundliche Rezeption. Hinreichend große Zimmer. Klimaanlage. Kostenfreies WLAN und Parkplatz. Waschsalon mit Trockner gegen Gebühr (Waschmittel 1$, Waschen 2$, Trocknen 2$). Bügeleisen und -brett im Zimmer. Standardmäßig keine regelmäßige Zimmerreinigung, wobei aber eine Endreinigung nicht separat bezahlt werden muss. Auf Anforderung kann meines Wissens die regelmäßige Zimmerreinigung vor Ort dazugebucht werden. Ich war nur 1 Woche dort und habe... read more
good value I stay at the Maple Grove Extended Stay, when I travel to Minneapolis. It is convenient and gives you a kitchen for a more comfortable stay. Price is right and it's clean and quiet.
Business response:
Thank you so much for posting a review of our property. I'm so pleased to hear that our accommodations met your needs. I shared your comments with the team and we are delighted to know you stay with us whenever you travel to our area. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Stay Very average, nothing great. No business center or access to a computer
Business response:
Thank you for taking the time to write a review of your stay. Your comments are very important us. Please know, your feedback regarding our amenities is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Minneapolis - Maple Grove
How is Extended Stay America - Minneapolis - Maple Grove rated?
Extended Stay America - Minneapolis - Maple Grove has a 4.2 star rating with 1,302 reviews.
When is Extended Stay America - Minneapolis - Maple Grove open?
Extended Stay America - Minneapolis - Maple Grove is open now. It will close tomorrow at 12:00 a.m.