Extended Stay America - Minneapolis - Maple Grove

Suad 

on Expedia

a month ago

I recently booked a stay at this hotel but had to leave immediately upon arrival due to serious safety concerns. When I reached my assigned room, I found the door wide open, and there were unfamiliar individuals wandering the hallway. This created an atmosphere that felt unsafe and deeply unsettling. Out of concern for my personal safety, I chose not to enter the room. I went to the front desk to request a different room, hoping for a quick resolution. Unfortunately, my request was denied without any explanation or effort to... read more

Verified traveler 

on Expedia

2 months ago

Once Was Enough Drawers missing. I had to hook up the drapes with one of the drape pins in order to darken the room as one side was hanging down. Odors from people cooking in their rooms weren't necessarily pleasant. The elevator was pretty beat up and there was no inspection notice. Rate was good but we would have to be desperate to stay there again. 

Lisa 

on Expedia

2 months ago

Took 5 minutes for someone to come to the desk at check in and the place is dirty! The clerk didn’t offer anything to us or even greet us. I said we are here to check in and she said - name? Then proceeded to not say another word. The clerk in the morning was worse! Asked what do you want ? I said checking out and handed her our room keys that she threw on the front counter and started to walk into the back and when I stood there - she said - do you need something else. I told her. Wasn’t comfortable leaving my room keys tha... read more

Beth 

on Expedia

2 months ago

We booked it for 5 nights but only stayed there 2 or 3 because it was such a poor experience. Maple Grove and Plymouth are generally safe areas but we did not feel safe there after a couple experiences we had with others. We didn't like that there was no remote for the TV, dishes and utensils in unit, crooked lamp shades, 2 of 3 lamps not working, 2 work station tables but only 1 chair, a shower tub that looked so bad neither of us wanted to use it, the floor mat towel was folded nicely over the tub edge when we arrived but ... read more

Larry 

on Expedia

2 months ago

Facility very poor condition. Bed and bathroom stained and smelled bad. We could not spend time there. We did receive a refund and left. 

Jeff 

on Expedia

2 months ago

First, the staff on hand did everything she could to help me, including check at least up to five different rooms for me to have something. I will admit that I did not know that you could not check in past midnight. I had issues to where I couldn’t make it to the property until 1245a. She did everything she could find me a room so I was very appreciative of that. She struggled to find any open rooms because the organization of who was staying on property was almost nonexistent and her iPad that she had to use to check me in ... read more

Terrance 

on Expedia

3 months ago

unsafe