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Extended Stay America - Minneapolis - Maple Grove
- Hotels
- Maple Grove, MN
About this business
Location details
12970 63rd Ave. N., Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
.. It was ok but there was a fire in the building and the alarm woke me my kids and my pregnant fiance up at 4am and it was not okay at all
Business response:
Dear Karl, Thank you for your comments on the fire alarm during your recent stay. We always want to provide a restful night's sleep for each guest, but we are sorry we failed in your case. We realize evacuation in the middle of the night is not a pleasant experience. However, in a situation such as this, the safety of our guests takes priority over everything else. We apologize for disturbing your sleep and hope you understand the necessity of the action we took. Fire alarms are rare occurrences at our hotel, and we hope you... read more
Ngl Don’t Go Umm there was no customer service at desk took over half hour just to get check in then when family was checked in the room was dirty not clean at all the shower was horrible literally shaving of hair thru out the tub with red seem like blood stain the shower didn’t work in the morning the bed sheets definitely wasn’t changed honestly it was a horrible experience to be honest wasn’t happy at all very disappointed
Business response:
Dear Guest, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to improving it. Additionally, we apologize for not meeting our commitment to providing clean and fresh accommodations. Your feedback has been shared with our housekeeping team for immediate review and action. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstand... read more
No towel nothing in the room we have to wait for 1 hour before we get tower
Business response:
Dear Alieu, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to provide you with the superior experience that you deserve.Sincerely,Hotel Management
The night we arrived after paying earlier that day, the hotel was overbooked and no rooms were available. Therre were 5 other guests trying to check into rooms that were paid for and “reserved”. 2 rooms were found available, (we received 1 of those rooms) the other guests had to leave and find new accommodations elsewhere. At nearly 10pm
Business response:
Dear Brenda, Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. On the rare occasion, this does occur, we try to honor all reservations to the best of our ability. Please be assured that we are treating this matter with the utmost seriousness and are proactively addressing these concerns to mitigate the lik... read more
DID NOT GET TO STAY We booked our stay for two days but arrived and there were no employees to be found, so we couldn't get checked in and couldn't get our key to our room. I WANT MY MONEY BACK, WE DID NOT STAY!
Business response:
Dear Sam, We were disappointed to read about your experience and apologize for the issues you experienced with your reservation. Providing excellent customer service to all our guests is our top priority and something we take pride in. Therefore, we regret that we fell short of meeting your expectations. Your feedback is important to us, and we have addressed it with the relevant persons to ensure we are better equipped to serve you in the future. If there's anything more we can do to assist you, please reach out to us direc... read more
Frequently asked questions about Extended Stay America - Minneapolis - Maple Grove
How is Extended Stay America - Minneapolis - Maple Grove rated?
Extended Stay America - Minneapolis - Maple Grove has a 3 star rating with 2,558 reviews.
When is Extended Stay America - Minneapolis - Maple Grove open?
Extended Stay America - Minneapolis - Maple Grove is open now. It will close tomorrow at 12:00 a.m.