Extended Stay America - Minneapolis - Maple Grove

Tiffany 

on Expedia

3 months ago

I called 3 times to make sure I had a room available and the staff assured me that I did. Got there checked in and unloaded the car got to the room for it to be dirty. Went back to the front desk to tell them and was then informed that I didn’t actually have a room and that the hotel was in fact overbook 

Susan 

on Expedia

3 months ago

This property needs a huge influx of money and TLC to bring it back to a desirable place to stay. The room was not just dirty but the door handle on the bathroom fell off, the tub was rusted and dripping, and the bed was old and saggy with ripped linens and poorly made. The lobby had a caution wet floor sign but the floor was actually dirty and the glass doors were filthy. The staff was pleasant but didn't appear to take a lot of pride in the place. I could not recommend this place and regret making the reservation here. 

Nathan 

on Expedia

3 months ago

Smells funny around from smoking. Dirty flooring chairs etx. Staff incompetent. 

christina 

on Expedia

4 months ago

Things that did not work, half the lamps and the tv. The carpet was disgusting, I’d only wear my flip flops in the room. The bath tub leaked all night. I had to request the front desk guy around 11pm to ask guests who were parting on the front porch to leave they were so loud. I had to be up at 5am and couldn’t fall asleep until midnight. I’ve stayed in many ESAS across the country and never had an experience like this. Front desk guy was great, only good thing about my stay. I’d actually like my money back. Don’t stay here! 

Anonymous 

on Expedia

4 months ago

Property needs attention Hotel is fine if your plan is to go rt to sleep and ignore the fact that the property needs attention. Simple fixes like paint could go along way. Anyway, I’m assuming that is why the rate is low since things are in need of attention. 

Stephen 

on Expedia

4 months ago

This hotel is very run down. Amenities are scant. 

Domonique 

on Expedia

4 months ago

I would never stay here again!!! They ran my card three times in one day, they rooms are trash, to be charging $90 a day and not to have any one clean my room after a month of stay, the front desk clerks are rude, loud and unprofessional… They make u wait in the hallway for no reason! And I’m going to file a complaint with BBB, and others outlets…. Who ever is running this place they are going to run it in the ground… BAD BUSINESS, THEY TREAT CUSTOMERS LIKE CRAPPPP 

Annalyse 

on Expedia

4 months ago

Absolutely horrible. Arrived to the hotel and the trash in the room was overflowing onto the floor, the sheets were stained and full of crumbs, the floor was covered in crumbs, trash was left all over the kitchen area, and dirty, wet towels were left piled in the bathtub.