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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tried to check in and staff said it was no rooms available. Someone came in right after and checked in with no problem. Room had a weird smell to it and towels was dirty. Didn’t feel clean during my stay. Countertop in bathroom had stains and toilet wasn’t clean.
Business response:
Dear Desmond, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during check-in and the concerns regarding the condition of your room. This is not reflective of the standards we strive to maintain. Your comments have been shared with our front desk and housekeeping teams to ensure immediate attention and improvement. Please allow us the opportunity to make this right on your next visit, as your comfort and satisfaction are very important to us. Sincerely, Hotel Management
Very bad hotel needs cleaning air is bad matresses in room uncomfortable the whole place needs to be remodeled. Horrible everything.
Business response:
Dear Darryl, We sincerely appreciate you sharing your experience with us, and we are truly sorry your recent stay fell short of expectations. Your comfort is very important to us, and we regret the discomfort you encountered with cleanliness and room conditions. Please know your feedback has been shared with our team. We value your input and hope you might consider giving us another opportunity in the future so we can provide the improved and comfortable experience you deserve. Sincerely, HotelManagement
I got to the hotel, stayed for 2 hours and left and did not end up staying the night. Hotel had a smokers smell and I couldn’t take the smell. Took the hotel reservation as a lost.
Business response:
Dear Chunna, Thank you for sharing your experience. We’re sorry to hear that the condition of the room did not meet your expectations, and we understand how unpleasant that must have been. Creating a comfortable and welcoming environment is important to us, and it’s clear we fell short in this instance. Your feedback will be shared with the team to help improve future stays. We appreciate you taking the time to share your thoughts and hope you might consider giving us another opportunity to provide a better experience that r... read more
The elevator, halls and carpet floors were all dirty. Neighbors were loud at 2:00 am. I didn't sleeping until 3:00 am because of the noise.Banging on the wall. The room had a musty smell. Smelled like ammonia.
Business response:
Dear Freddy, Please accept our sincere apologies for not meeting your expectations fully. We regret any disappointment you may have regarding the overall environment and the disruptions you encountered during the night. Your feedback will be passed along to the respective teams for attention. We appreciate your patience and hope to have a chance to deliver a much more comfortable stay in the future. Sincerely, Hotel Management
I never received a confirmation for this stay and it didn't show up in my trips. I s never went there and should not be charged.
Property has alot of problems. Alot of drugs.
Outside door card reader locks did not work. The bed mattress had a huge indentation in it on one side
Absolutely filthy! One of our party ended sleeping is his car as there were short curly hairs and what appeared to be mouse droppings in the bed. Every surface was sticky. Couldn’t wait to leave!
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,445 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.