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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a week in advance. I got a call the day-of check in stating they were full and did not have a room for us any more. When I phoned the hotel back to inquire, they said the manager said to disregard and there would be a room when we arrived. I notified of a late check-in potential of midnight. When we were given room keys, the door turned green but wouldn’t open. Eventually it did, and there were other occupants already in the room. I was not given a call from the manager to discuss.
Business response:
Dear Katherine, Thank you for your feedback. We regret the confusion surrounding your check-in and the inconvenience with the room assignment. While we’re glad a room was ultimately available, the mix-up with the key and lack of follow-up could have been handled more smoothly. Your comments will be shared with the team to help improve the arrival experience for future guests. Sincerely, Hotel Management
Was disgusting. Dead spider, dirty sheet, bad shower.
Business response:
Dear Paul, Thank you for your feedback. We’re truly sorry for the condition of your room and the discomfort it caused. What you described does not reflect the standards we aim to uphold, and your concerns will be addressed with our team immediately. We appreciate you bringing this to our attention and hope you will consider giving us another chance to provide a much improved and more comfortable stay. Sincerely, Hotel Management
gross Holy crap! The room wasn't ready at 9:30 pm when we arrived. After they made it "ready" it wasn't even remotely clean. I am not sure they own a vacuum.
Business response:
Dear Guest, Thank you for sharing your experience. We regret that the room was not prepared to your expectations upon arrival. Cleanliness is a priority, and your comments will be shared with the housekeeping team to address these concerns. We appreciate you bringing this to our attention, and we hope you will stay with us again so we can provide a better experience. Sincerely, Hotel Management
First room we were given smelled of pot really bad. It was bad! Called front desk and they switched us to another room which was fine. The complimentary Breakfast consisted of just 3 prepackaged muffins. And they ran out of coffee by at 7:30.
Business response:
Dear Guest, We sincerely appreciate you sharing your experience and apologize for the inconveniences you encountered during your stay. While we are glad our team was able to accommodate your room change promptly, we regret that your initial room and the breakfast service did not meet expectations. Your feedback helps us identify areas for improvement, and we are continually enhancing our services to better serve our guests. We would be grateful for another opportunity to welcome you back and provide the comfortable, satisfyi... read more
We checked in and went to the room and were surprised to see the condition of the room. There was mold in the bathroom and the smoke alarm was wrapped in a plastic bag in the ceiling. I went to the front desk and mentioned the issues. We left, but fortunately we were able to get a refund.
Business response:
Dear Guest, We are sorry to hear about the condition of your room and the issues you encountered during your stay. Providing clean and comfortable accommodations is a priority for us, and we regret that your experience did not reflect our standards. We appreciate you bringing this to our attention, and we are working to ensure improvements are made moving forward. Sincerely, Hotel Management
Swing and a miss Went because they had free breakfast. No shuttle service to/from nearest transportation makes for a 1hr 20min walk from the gold line. Showed up and was informed I had the last clean room because of staffing issues. Only 3 of 7 rooms required to fulfill reservations for the day got cleaned that day so 4 people had to get called after I showed up to be informed about not having a room. Despite their admission of being short staffed when I inquired about if they were hiring I was told no. Odd Fast forward to t... read more
Business response:
Dear Guest, Thank you for taking the time to share your detailed experience. We regret to learn about the issues that impacted your stay. Your observations are valuable and will be shared with the appropriate teams to better assess service planning, communication, and efficiency. We understand how frustrating it must have been to encounter these challenges, and we appreciate your patience throughout the process. While we recognize this stay fell short in several areas, we hope you’ll consider giving us another opportunity in... read more
no hot water had no hot water for days
Business response:
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the lack of hot water during your stay. We take this issue seriously and have already reported it to our maintenance team, who will address it promptly. Your experience is important to us, and we are committed to making improvements.Sincerely,Hotel Management
I've stayed at Extended stay various locations 20 out of the last 30 days - this property is an embarrassment to the brand. First of all states free breakfast?? There is never even a dry muffin available - lucky if coffee is ever brewed- then the reason I stay is for the kitchen - I asked for utensils etc to cook a meal I had already purchased- the only items they had to offer were 2 butter knives - nothing else not even a kitchen towel - they ran out of toilet paper - I had to run to the store to have a roll in my room - my... read more
Business response:
Dear Guest, Thank you for taking the time to share such a detailed and honest review. We are deeply sorry to hear that your experience at this location was so disappointing, especially given your continued loyalty to the brand. What you’ve described—from the lack of basic amenities and the service inconsistencies to the serious concerns regarding privacy and communication—is absolutely not reflective of the standards we strive to uphold. Your feedback highlights important areas where immediate improvement is needed, and it w... read more
I booked my room a week in advance, everything was confirmed. The day of travelling to the hotel they called me and said they had no rooms for me, the man said he would call another hotel and see if they can accommodate me. After an hour he called me back and told me they made a mistake and they still have a room for me. We drove 13hrs to get there, once we arrived the front staff informed me they no longer have a room AGAIN. In my 47 years on this planet I don’t think I have ever encountered such incompetence from a hotel, ... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you encountered due to the repeated issues with your reservation, particularly following such a lengthy journey. This situation falls short of the standards of service we strive to uphold, and we fully recognize the disappointment it has caused. Your feedback is invaluable, and we will ensure it is communicated to our team to address these concerns appropriately. We regret the inadequate le... read more
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,445 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.