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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Burner was out request a different room but nothing was available. No pillow asked for it but didn’t have it
Business response:
Dear Vang, We sincerely apologize for the inconvenience you faced with the burner and pillow request. We understand how important these amenities are for a comfortable stay, and we're sorry we couldn't accommodate your requests during your visit. Your experience is important to us, and we will address these issues to ensure future stays are more enjoyable. We appreciate your understanding and hope to welcome you back soon for an improved experience. Sincerely,Hotel Management
Convenient location. Front desk staff were great for check-in/check-out. No problems with the room itself. Sadly, they suffer a lack of proper security. My stay wasn’t good after twice being forced out into the parking lot. 1st time late at night after a man showed up looking for a woman no longer at the hotel. He decided to pull the fire alarm & was outside roaming the grounds when police arrived. The next day I’m put out in the parking lot again for the same fire alarm pull nonsense. No thanks.
Business response:
Dear Stacey, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we regret to learn that we could not make that happen for you, and we apologize for the concerns you had about a specific individual outside our hotel. We assure you that we have security on our property around the clock for the safety of all of our guests. Rest assured that we will thoroughly examine the matter you brought up. Your comfort and ... read more
Business response:
Please let us know what we could have done better?
This place is outdated, old, and dirty. The toilet in my room was leaking water. Yes you heard that right. The counter tops were dorty. There was hair on the chair. There are people just hanging outside in the hallways. This place is said. Looks more like a hotel in the hood. Never staying here again.
Business response:
Dear Teng,Thank you for taking the time to share your feedback. We apologize for the condition of your room and the inconvenience you experienced. Cleanliness and maintenance are priorities, and it's clear we missed the mark during your stay. Your comments regarding the facilities and overall environment have been shared with our team so that these issues can be addressed promptly. We regret that your stay was disappointing and will work diligently to enhance our standards and provide a more welcoming experience. Thank you a... read more
Do not stay here.
Business response:
Dear Paula, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each and every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. We wish you safe travels!Sincerely,Hotel Management
Worst experience of my life. I booked the same day, hours in advance. I got a confirmation number and everything. I got there and this 16yr old brat swored at me because, in his words, he doesn't represent the business and he is not responsible for being overbooked and he doesn't take responsibility so I better foff. No call in advance, no apologies, just swore words. Good job management!!! What happened with my refund. I haven't received that yet. Am I to be swored again at? Very disappointing and ugly experience.
Business response:
Dear Iulian, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a regular occurrence, we completely understand your frustrations regarding the situation. Please know that we take this matter seriously, and we are actively reviewing these concerns to see what went wrong. Also, regarding the refund, please allow us some time to review your account and investigate further. Your feedback is valuable to us, and we appreciate you... read more
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,445 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.