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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not good. Not so good. When we got back from our concert we couldn’t get back into our room. The room keys were deactivated and when we got them reactivated the attendant was very rude. When we got back to the room our door would not open and was sealed shut and when we finally got in it was a concert from down below the whole night. There was a group of guys grilling and drinking beer and playing loud music from 12am until 740am when we left to return home. I understand it was the weekend but the attendant could have enforc... read more
I booked a room around 1pm on 26 Jul. We needed to be at a friend’s house (surprise party) by 3:30 and were not able to check in before our event, so we had to wait until the event was over. Unfortunately, it was past midnight (was 2am). We tried to check in, but the person at the front desk told me they sold the room and added even if they had the room available, they would not be able to check us in since it was past the date of my reservation. I showed her my email confirmation, the booking, and asked how could she sell t... read more
I felt extremely uncomfortable walking to my car alone, even during the day. I would make my boyfriend walk with me after my first time alone.
It’s dirty
Don't stay here! The hotel is old and smells a lot like mold. The wall paper/paint is bubbling off the wall. The sheets don't fit the beds. No breakfast of any kind. The room smelled like it had been closed forever right after getting very wet.
Do not trust Hotels.com Hotels.com was a horrible & miserable experience. Took our money.. gave us a confirmation number.. arrived at 2am and no rooms available. Then we had to spend 40 minutes on the phone trying to receive a refund which they said 8-10 business days but never received a confirmation email of their refund process.. we were left to figure out a new hotel on our own while they still had $194 of our money tied up. Still haven't received our refund yet.. fk you Hotels.com!
Not well taken care of
Business response:
Dear Robert, We appreciate your feedback and apologize for not meeting your expectations. Your comments are valuable as we continually strive to improve our services. Thank you for sharing your experience with us. Sincerely, Hotel Management
AWFUL It was terrible. First I was sent to another hotel. Another Extended Stay. It was dirty. No conviences in the room like a coffee pot etc. It said to request them from the front desk. Everytime we went to the desk...NO ONE was around. Will not stay there again
Business response:
Dear Sharon, Thank you for sharing your experience with us. We apologize for the disappointment you faced during your stay. We understand that the lack of in-room amenities, along with difficulties in reaching the front desk, contributed to your frustration. To ensure cleanliness and quality, items like coffee makers are available upon request and are kept at the front desk. However, we acknowledge that access to these amenities should be consistent and reliable. Your feedback will be shared with our team, and we hope to pro... read more
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,445 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.