Extended Stay America - Mobile - Spring Hill

Shannon 

on Expedia

6 months ago

We had a random man trying to enter our hotel room an hour before checkout. He didn’t knock to come in, used a key. Luckily we had the latch locked and he could only open the door just only a few inches but when we said something he slammed the door and ran away. When i told the girl at the front desk about it at checkout, she was rude and had the worst attitude. WILL NOT RECOMMEND!!!!!!! 

Delores 

on Expedia

8 months ago

unsatisfied Due to the incompitence of staff we were given keys to a room with someone already.in it!!! Our dogs were. attacked by loose 2 Pitbulls 

Eric 

on Expedia

8 months ago

Ripped off by Extended Stay and Hotels.com I got ripped off by Extended Stay America and Hotels.Com said there was nothing they could do. When I arrived at the hotel, no one was at the front desk for over thirty minutes. I called the 1-800 number, but Extended Stay still could not locate any human to come to the front desk and check me in. I had to book another hotel because I couldn't get checked in! Extended Stay refused to honor my cancellation request. Hotels.COm LIED to me saying thy would handle it, but they emailed a ... read more

Max 

on Expedia

a year ago

Unfortunately the room was disgusting upon checking, the air conditioning smelled of damp moldy must, in the bathroom was only partially clean with another guest's vomit residue around and within the toilet and shower 

Kylee 

on Expedia

a year ago

The room smelt absolutely awful . Like fish or pets that’s had used the floor as a toilet No pots and pans 

Aimee 

on Expedia

a year ago

As a cancer survivor I did not enjoyed being insulted by check in girl. Who said I did not look like my id. That there was no way that was me I did lose 45 pounds my hair and self esteem. Thank you for ruining my trip by insulting me so fellow cancer survivors be warn make sure you have multiple pictures that prove you are yourself. The hotel still has not apologize..