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Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelt absolutely awful . Like fish or pets that’s had used the floor as a toilet No pots and pans
Business response:
Dear Kylee, We apologize for the unpleasant experience during your visit. Your feedback about the room odor and the absence of utensils is concerning and does not align with our standards. We will address these issues to ensure a more comfortable and well-equipped stay for future guests. Your input is valuable, and we appreciate your understanding. On behalf of everyone here, we invite you to stay with us again the next time you are in the area.Sincerely,Hotel Management
As a cancer survivor I did not enjoyed being insulted by check in girl. Who said I did not look like my id. That there was no way that was me I did lose 45 pounds my hair and self esteem. Thank you for ruining my trip by insulting me so fellow cancer survivors be warn make sure you have multiple pictures that prove you are yourself. The hotel still has not apologize..
Business response:
Dear Aimee, Thank you for your review. We apologize for not meeting your expectations. We treat every guest with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We encourage you to try us again soon. You will have an exceptional stay that you deserve with confidence. Sincerely,Hotel Management
i didn't like the fact that your night auditor removed our reservation and after being informed of our late arrival time, we phoned from the airport to your toll free phone number. they were able to get someone to the front desk to unlock the door were not allowed to check-in . we had to go to the marriott to get a room in the wee hours of the morning after being dismissed from your property, we traveled from california to mobile for a wedding and was very very very inconvenienced by this action. .affter having followed your... read more
Business response:
Dear IRMA, Thank you for the review of your visit to our hotel. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Noisy and you won’t be able to sleep! Worse hotel to stay. You’re sleeping in the parking lot. Hear every noise coming from outside and people screaming talking walking around all night. Couldn’t get a sleep not even hour. Checked in around 12am and left by 5 am. Never stay here again and recommend!
Business response:
Dear Guest, Thank you for sharing your experience with us. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff, so we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We apologize for the noise that caused frustration; we will address this as we never want our guests to be disturbed. We appreciate your patience and look forward to having you stay with us so we can provide you with the ... read more
Very expensive for what the hotel provides. "Breakfast" is quite poor, the room was dirty and the TV did not work. If it's a hotel for a few hours, it might be worth it, but it wouldn't be a pleasant stay.
Business response:
Dear Catherine, Thank you for being our guest and for your valuable feedback. Please accept our apologies for not meeting your expectations. When we receive this type of helpful remarks, it is always shared with the leaders so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. Also, we regret the inconvenience caused in your room, and our concerned team is working to improve it. Thank you for taking the time to give us these comments. Please allow us to host you... read more
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,807 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.