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Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good bed Room was rxtremely dirty.
Business response:
Dear Randall, We appreciate you taking the time to share your experience and are glad the bed provided comfort during your stay. However, we sincerely apologize for the room not meeting the level of cleanliness and care that every guest should expect. Your feedback has been shared with our team, and we hope you’ll consider staying with us again so we can provide a more comfortable experience that reflects the standards we strive for. Sincerely, Hotel Management
Not a bible in the room
Business response:
Dear Elemuel, Thank you for your feedback. We understand that some guests value having certain items available in their rooms, and we appreciate you sharing what was important to you. Your comment will be shared with our team so we can review guest expectations and consider how we can better accommodate future stays. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Clean towels and clean bedding
Business response:
Dear Guest, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not fully meeting your expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
We had a random man trying to enter our hotel room an hour before checkout. He didn’t knock to come in, used a key. Luckily we had the latch locked and he could only open the door just only a few inches but when we said something he slammed the door and ran away. When i told the girl at the front desk about it at checkout, she was rude and had the worst attitude. WILL NOT RECOMMEND!!!!!!!
Business response:
Dear Shannon,We’re sorry to hear about the unsettling experience you had before checkout. We want to clarify that the individual was a member of our housekeeping team, authorized to carry a key, and required to knock and announce themselves before entering. We understand how this could have been uncomfortable, and we apologize if there was any miscommunication at the front desk. We will address this matter with our team to ensure better communication and professionalism moving forward. Your feedback drives us to enhance our ... read more
unsatisfied Due to the incompitence of staff we were given keys to a room with someone already.in it!!! Our dogs were. attacked by loose 2 Pitbulls
Business response:
Dear Delores,Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management
Ripped off by Extended Stay and Hotels.com I got ripped off by Extended Stay America and Hotels.Com said there was nothing they could do. When I arrived at the hotel, no one was at the front desk for over thirty minutes. I called the 1-800 number, but Extended Stay still could not locate any human to come to the front desk and check me in. I had to book another hotel because I couldn't get checked in! Extended Stay refused to honor my cancellation request. Hotels.COm LIED to me saying thy would handle it, but they emailed a ... read more
Business response:
Dear Eric,Thank you for taking the time to write a review. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Unfortunately the room was disgusting upon checking, the air conditioning smelled of damp moldy must, in the bathroom was only partially clean with another guest's vomit residue around and within the toilet and shower
Business response:
Dear Max, Thank you for bringing this to our attention. We sincerely apologize for the unacceptable condition of your room and the discomfort you experienced. This does not reflect the standards we strive to maintain. Your feedback is crucial, and we will address these issues appropriately with the team to ensure they do not recur. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable ex... read more
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,807 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.