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Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Made a reservation for 2 beds and was told on arrival that there were no more room with 2 beds. After pushing at the front desk that we booked a double room, suddenly a double room was available. No extra blankets, heat made the room smell burnt and bitter, no one to help at the front desk at night, banging doors all night long, shampoo was half used when we arrived, and there were barking dogs in the room next door. Room was clean and comfortable but would never stay here again. Would not recommend.
Business response:
Nina, thank you for your feedback. We are sorry for the reservation issues you encountered at the time of check-in and the inconvenience it caused. Your feedback will be shared with our front desk team to ensure they are more diligent going forward. We also apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with our housekeeping and maintenance department for review and action. We also regret the disturbance you had due to dog barking. W... read more
Staff was very helpful; when my CO detector started chirping in the night, they sent someone up to replace the battery within 5 minutes.
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy to read your comments about the excellent service you received from our staff and how they exceeded your expectations. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management
We accidentally book a smoking room for the same day. The room and floor smelled like cigarette. Because it was book on the same day, they did not have any non smoking room available.
So so. :/ They say that do have breakfast included, instead it’s just granola bars and coffee cups and the entrance.
Business response:
Roberto, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
My stay was great, my only gripe is I could have gotten the same room over 20.00 cheaper just walking thru the door than thru Hotels.
Front desk clerk was nice/accommodating. Property was super dated; hair dryer had been taken out of my room.....had to ask for a replacement. It was clean, however.
Business response:
Thank you for being our guest. We are pleased to know you liked our front desk associate, but we are sorry our hotel did not meet your expectations and regret you were unaware of our in-room amenities. Please know, our in-suite amenities such as blow dryers and other items are kept at the front desk and are complimentary. We value your observations and hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 4.2 star rating with 891 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.