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Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lady’s were very friendly.
There was a blinking light on the ceiling that made it difficult to sleep. The lobby smelled strongly of smoke. The breakfast was significantly limited with nowhere to eat with three little kids and the kitchen in the room was not cleaned thoroughly when we checked in. The staff however was extremely friendly and courteous and helpful.
Business response:
Rachel, it was a pleasure to have you as our guest. We are glad to read you had an overall pleasant visit and that you liked our service. However, please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Convenient location with easy access to main roads and Interstate highways. When available, staff was friendly and helpful. On more than one occasion, there was no one manning the front desk. Very inconvenient when you are checking in or when the coded key does not work.
Business response:
Thank you for being our guest at Extended Stay America. It's a pleasure to know you liked our ideal location and were impressed with our courteous associates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Good Overnight Stay All was good except the elevator was out. Asked for first floor room but the clerk said they had none available. We had a room on the second floor. This was an inconvenience for my fiance on a cane but we made the best of it.
Check your statements My stay was okay but upon arrival the elevator was out of order and they want me to go to the 3rd floor. And i have disabilities so that was not going to happen. When the desk checked me in they ended up charging me for my stay after i was already charged by hotels.com not sure how it take 10 fays to fix this but that what i was told. Otherwise my stay was fine.
Business response:
Heather, thank you for sharing your feedback with us. Although you had an overall satisfactory stay, we are sorry for your disappointment with the elevator being out of service and the suite being on the third-floor. We also apologize for the billing related mistakes. We will discuss this with our front office team to be more diligent moving forward. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 3.4 star rating with 1,670 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.