Extended Stay America - Mt. Olive - Budd Lake

Business response:

Thank you for being our guest at Extended Stay America. Although your overall rating suggests you had a pleasant visit. We value your feedback regarding the room and will be shared with our team so that they can take the necessary steps to ensure better experiences for our guests. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Richard, thank you for choosing to stay at Extended Stay America during your recent visit. We are glad our location worked well for you and that you appreciated being so close to a variety of restaurants and shopping. It is also nice to know you liked our comfortable accommodations and had a relaxing stay. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience with us! We are pleased you had an overall great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location and well-maintained property. We value your feedback and look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a great stay and that you loved our well-kept property. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We appreciate the excellent ratings of Extended Stay America. However, we are sorry for the unpleasant experience with some of our front desk staff. We are working with our front desk team to ensure this is not repeated. Thank you for your feedback, and we hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your thoughts about your recent stay. We apologize for the cleanliness issues and the odor you encountered while you were here. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We have shared your concerns with our housekeeping team so that they can take the necessary steps. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to leave feedback. We are sorry to learn we failed to meet some of your expectations. We also appreciate you letting us know about your concerns as they help us improve our future guest experience. Thank you once more for being our guest, and we hope to have another opportunity to welcome you back the next time you are in our area. Sincerely, Hotel Management 

Business response:

Patricia, thank you for your review of your recent stay at Extended Stay America. We are glad your overall stay was satisfactory, and you liked our friendly staff. However, we are sorry your sleep was disturbed by the other guests and the inconvenience it caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We value your comments and hope to see you again soon. Sincerely, Hotel Management