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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ok in a pinch Booked hotel at last minute, but picked it because it says in profile access to gym nearby. When I checked in was told no such amenity available - misleading. But hotel itself basic in room and quality - hot water, rough sheets, working tv
Business response:
Thank you for being our guest. Although you were overall satisfied with your stay, we are sorry for not meeting all of your expectations. We will verify the information on our website is current and accurate so our guests are aware of our amenities and offerings. We regret the inconvenience this caused and hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Stephanie, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
The hotel staff was very nice and helpful. Only problem I had was the beds weren't to comfy. Other than that everything was great.
Business response:
Thank you for the kind review of your visit to Extended Stay America. Everything we do is aimed at providing you with an excellent experience so thank you for taking the time to acknowledge our efforts. We look forward to seeing you again next time! Sincerely, Hotel Management
Business response:
Nancy, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Robert, thank you for the 5-star rating. We are delighted your visit with us was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Everything was good. Only problem was my TV didn't work.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. We have shared your concern in regard to the TV with my maintenance team to ensure it is fixed immediately. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Needs to pay more attention to cleanliness The room was not clean. I found someone's underwear under the chair. Under the a.c. unit was food. I was truly in happy with the cleanliness of this place. It says it has a coffee pot, stove, refrigerator but has no untecils no coffee pot and no ice machine. The person at the desk was extremely friendly and helpful. I will day his customer service skills were wonderful. However I will not stay here again.
Business response:
Thank you for your feedback. Although you liked the service provided by our Front Desk associates, we are truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is 100% committed to providing fresh, clean accommodations for all of our guests, and we're sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. We hope ... read more
Mix up by expedia Booked online through Expedia - arrived at motel but was told that they had overbooked and had moved us to another hotel 18 miles away... not something you need at 9pm...
Business response:
Please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. We occasionally have guests who stay over without prior notification, and this is what happened on the day of your arrival. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we apologize. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,531 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.