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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived at 11:30pm. Front desk is closed with instructions to Dial 0 on the phone for staff. Phone rang for 20 minutes. No response. After 10 minutes I called the number on my confirmation email on my cellphone and got the national reservations desk. They called the hotel. No response. They called the emergency number for the general manager. Three times. No response. I started rattling the security gate on the front desk trying to wake up the staff. Loudly. 5 minutes later the night manager arrived. My call on the front des... read more
Business response:
Dear Guest, Please accept our apologies for the less-than-positive experience with our front desk associates, especially in the late hours of your arrival. We genuinely regret that this situation was not handled appropriately to your satisfaction. We have noted your concerns and will share them appropriately so this does not happen again. Moreover, we are sorry if certain areas of the guest room were not spotless. Our housekeeping staff works hard, and we regret not catching the concerns you described. Our team will be made ... read more
When we got there. They only had 1 room after we already paid for 3
Business response:
Dear Guest, Thank you for sharing your experience. We understand how frustrating it can be when the number of rooms available does not match your expectations. According to our system, we have only one confirmed reservation under your name. We thoroughly checked for any cancellations or no-shows but found no additional reservations. We recommend verifying the booking details with your reservation provider. Please be assured we are always here to assist you and want to ensure your stay is comfortable and pleasant. Sincerely, ... read more
your hotel called us same day as we just made it to NH for my birthday and advised us that they cancelled our reservation bc they overbooked and closed rooms down. i had booked two weeks prior and to call us day of was absolutely horrible!!! needless to say we drove 3.5 hours to get there to turn around and drive home. unacceptable.
Business response:
Dear Laurie, Thank you for taking the time to share your experience. We sincerely regret the last-minute cancellation of your reservation and understand how disappointing that must have felt, especially on such an important day. Our property is currently undergoing renovations, with the entire third floor being thoughtfully updated, which has temporarily limited our room availability. We truly value your understanding and hope to welcome you back soon for a more seamless and enjoyable stay. Sincerely, Hotel Management
I accidentally booked us one less day than our vacation lasted, and when we asked about extending our stay by a day, the woman we spoke to was minimally accommodating, but seemed more concerned about getting us out ASAP due to remodeling. We elected not to extend our stay after all, and went to a much better hotel. Honestly, it's an okay place, but we won't be staying here again.
Business response:
Dear Jeremy, Thank you for sharing your experience. We regret that your request to extend your stay was not handled with the level of hospitality we aim to provide. While we are glad you found the property to be satisfactory overall, we understand your disappointment and will be sharing your feedback with our team to improve how such situations are managed. We appreciate your input and hope you might consider giving us another opportunity in the future to provide a more accommodating and enjoyable stay. Sincerely, Hotel Mana... read more
First off, the building elevator wasn’t working at all, I’m disabled. Second the room I stayed in had no towels, or sheets. I had to buy my own. I will never stay at an extended stay ever again. I will make sure everyone knows my existence.
Business response:
Dear Jose, We’re sorry for the unacceptable experience you had. Providing a comfortable and spotless hotel experience is our primary goal. However, we are sorry for not meeting your expectations. Your feedback has been escalated to our management team for immediate review. We deeply regret the inconvenience and discomfort you faced, and we appreciate you bringing this to our attention. We hope you’ll allow us the opportunity to make things right in the future. Sincerely, Hotel Management
The bathroom was dangerous as there was a leak in plumbing under sink somewhere. Tried to call front desk multiple times bit no answer. Also hair in refrigerator and tub. Elevator was broken and we were pit on 3rd floor. I recently had a heart attack so 3 flights of stairs was not easy and almost had to call ambulance after i slipped and fell in bathroom from the puddle on the floor. Over all horrible experience.
Business response:
Dear Amanda, Thank you for sharing your experience. We are very concerned to hear about the challenges you faced during your stay, especially given your recent health concerns. Guest safety and well-being are always our top priorities. After inspecting the room, we found it to be clean, and we also checked the sink the following day, which showed no leaks. We encourage guests to reach out to our front desk with any concerns during their stay so we can resolve issues promptly. Upon arrival, we offer assistance with luggage, w... read more
The bedding is super thin.I would bring your own blanket
Business response:
Dear Joshua, Thank you for your feedback. We regret that the bedding did not meet your comfort expectations. Your comments have been shared with our team as we continually work to improve guest comfort. We appreciate your input and hope any future stays provide a more cozy and enjoyable experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,564 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.