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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We understand that your experience may not have met expectations, and we sincerely regret any inconvenience you may have encountered during your stay. While we were not provided with specific details, your rating is important to us and will be taken into consideration as we continue working to enhance our services. We are committed to improving the overall guest experience and appreciate you bringing this to our attention. We hope you will consider giving us a... read more
The property had a terrible smell and there was dog droppings in the parking lot and in the walk ways to walk into the building . We did not get any clean towels and we did not even sleep there . Our furnace was being replaced at our home so we went for showers and it was terrible!
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet expectations and that you encountered cleanliness and maintenance issues during your visit. We understand how frustrating this must have been, especially given the need for a safe, hygienic space. While occasional challenges can arise, we take all concerns seriously and will review your comments with our team to ensure improvements are made. Please accept our sincere apologies for the inconvenience. We hope you will ... read more
They would not honor my reservation I had booked through hotels.com. Tried to blame it on the app and were very unprofessional, except Alyssa who tried to be helpful but couldn’t help because of management.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced regarding your reservation and the inconvenience during check-in. After reviewing the situation, we understand that our team attempted to locate your reservation and contacted support when it did not appear in the system. Adjustments were being made to allow the check-in to proceed; however, we understand you had already left and secured another reservation before the process could be completed. We appreciate your reco... read more
I would not recommend this place to anyone, we went to go check in and the office was closed nobody would answer the phone needless to say we stayed at another hotel down the street.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced upon arrival, as we understand how important a smooth and welcoming check-in process is after travel. We regret that the situation led you to make alternate arrangements. This is not the level of service we aim to provide, and your comments have been shared with our team for review and improvement. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide you... read more
Arrived at 11:30pm. Front desk is closed with instructions to Dial 0 on the phone for staff. Phone rang for 20 minutes. No response. After 10 minutes I called the number on my confirmation email on my cellphone and got the national reservations desk. They called the hotel. No response. They called the emergency number for the general manager. Three times. No response. I started rattling the security gate on the front desk trying to wake up the staff. Loudly. 5 minutes later the night manager arrived. My call on the front des... read more
Business response:
Dear Guest, Please accept our apologies for the less-than-positive experience with our front desk associates, especially in the late hours of your arrival. We genuinely regret that this situation was not handled appropriately to your satisfaction. We have noted your concerns and will share them appropriately so this does not happen again. Moreover, we are sorry if certain areas of the guest room were not spotless. Our housekeeping staff works hard, and we regret not catching the concerns you described. Our team will be made ... read more
When we got there. They only had 1 room after we already paid for 3
Business response:
Dear Guest, Thank you for sharing your experience. We understand how frustrating it can be when the number of rooms available does not match your expectations. According to our system, we have only one confirmed reservation under your name. We thoroughly checked for any cancellations or no-shows but found no additional reservations. We recommend verifying the booking details with your reservation provider. Please be assured we are always here to assist you and want to ensure your stay is comfortable and pleasant. Sincerely, ... read more
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,590 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.