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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst experience ever Asked to have room vacuumed and get clean towels said had to be there a week also asked to change trash wouldnt do that either had ants in room
Business response:
Dear Guest, Please accept our apologies for any disappointment you felt during your stay, especially with the cleanliness and upkeep of your room. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We are grateful for your patience. We hope you will allow us a second chance to restore your confidence in us. Sincerely, Hotel Management
Very disappointed. I booked this hotel 3 months in advance for my graduation, only to have my reservation canceled last minute and moved to a much farther, run-down hotel. The new room had used towels in the shower, a smelly fridge, a window that wouldn’t close, and an uncomfortable bed. This stay ruined what should’ve been a special weekend. Poor service and communication—would not recommend.
Business response:
Dear Guest, We apologize that your visit was impacted in such a frustrating way, especially during what should have been a joyful occasion. The inconvenience of a last-minute relocation and the condition of the alternate accommodation you described are unacceptable and far from the experience we intend to provide. We take your comments seriously and will review the situation with the appropriate teams to ensure such matters are not repeated. We hope to have the opportunity to welcome you back in the future and restore your c... read more
Room was ok. The noise from the rooms above and next to us was horrible. Not sure if it is because the rooms don’t have carpets to buffer the noise but it worse sleep ever .
Business response:
Dear Guest, We appreciate you taking the time to evaluate your stay with us. While we're pleased to know the room met your expectations, we're sorry that external disturbances impacted your rest. A comfortable and peaceful environment is something we strive to provide, and it's disappointing to learn that your visit fell short in this regard. Your comments will be addressed with our team to enhance the overall guest experience. We hope you will consider trying us again in the future and experience our hotel at its best.Since... read more
First night had bed bugs in bed crawling.
Business response:
Dear Guest,We are truly sorry for the experience you described and understand how unsettling it must have felt. Providing a safe and comfortable environment is a responsibility we take seriously. Following your report, a licensed pest control provider conducted a thorough inspection and confirmed that no evidence of bed bugs was found. While we are confident in these findings, we remain vigilant in upholding the highest standards of cleanliness and care. Your feedback is appreciated, and we regret that your stay did not meet... read more
We were expecting much better given the rate. The room smelled like food and old urine. The bath tub felt slimy. There were red stains on the floors. Mold on the kitchen cabinets under the sink. Outdated furniture with obvious wear (chips, missing paint, etc.). The mattresses were not comfortable and the pillows were flat. The office chairs in the room had stains on them and were ripped. The vinyl floors were sticky. And the table top had a sticky residue on it, looked like it had not been cleaned in a while. It was an all a... read more
Business response:
Dear Guest, We appreciate you sharing your feedback and sincerely apologize that your stay fell short of expectations. Providing a clean and comfortable environment is our priority, and we are sorry for any oversight during your visit. Your concerns regarding the cleanliness and the room condition will be shared with our housekeeping and maintenance teams to enhance the guest's comfort and satisfaction moving forward. We understand how frustrating this must have been and appreciate you bringing these matters to our attention... read more
I do like the area where its located. But I don’t like the room have a wear smell like powder and weed and the hallway too. I told the stuff if he can change my room but he say like “ I can’t, Is too late for that and he look like rude “
Business response:
Dear Joseph, We appreciate your feedback and regret that your experience was not as comfortable as expected. It's concerning to hear about the odor in your room and the hallway, as well as your interaction with our team. Guest satisfaction is important to us, and we strive to provide a welcoming environment. Your comments will be addressed to ensure better service and responsiveness in the future. We apologize for any discomfort and will work to improve the overall experience. We hope you will consider giving us another chan... read more
A reservation was made, with my husband credit card number but with my name on the expedia reservation platform and the front desk would not allow him to check in but proceeds to say he will help him and request his credit card at this point what he is doing is creating a new reservation so he charges the card he did not wait until expedia edit the reservation.He then said we were now in charge of the 2 reservations, which now makes no sense because it is only one traveler. I contacted Expedia and they attempted to negotiate... read more
Business response:
Dear Eloisa, We sincerely apologize for the frustration your husband experienced during check-in. While our policies are in place for security, we understand that the situation could have been handled with more care. Please know that the payment has been reversed. Please feel free to reach out to us at the hotel if you have any further queries. Our goal is always to provide a respectful and welcoming environment, and we hope to regain your trust in the future.Sincerely,Hotel Management
The property was not terrible for a hotel but, the handicap parking was covered in snow and the way to the door was unsafe for a handicap person. The beds are not big enough for 2 adults. The staff was ok.
Business response:
Dear Jessica,Thank you for your feedback. We are glad to hear your stay was mostly positive. We apologize for the issues with handicap parking and the bed size. We appreciate your comments and will work on improving these areas. We hope to welcome you back to Extended Stay America for a more comfortable experience.Sincerely,Hotel Management
The front desk staff in the am was very nice and helpful.
Business response:
Dear Connie,Thank you for your kind words about our front desk staff. We're pleased to hear that they provided helpful service during your stay. We always strive to create a welcoming environment for our guests, and your feedback is greatly appreciated. We look forward to welcoming you back in the future for another positive experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,564 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.