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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty
Business response:
Dear Joel, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent visit. We regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping team. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience th... read more
The first room we were given, I turned the light on next to the bed when we checked in and I looked down and there were two long strands of hair on the side of the bed, I thought at first they were mine, but they were partially tucked into the sheets, I then pulled the covers back and there was hair in the bed as well! I called the front desk and told them i need someone to come and change the sheets, the guy informed me that housekeeping just left for the day, i said okay, what do we do now? He said we'll switch your room, ... read more
Business response:
Dear Stacy,We sincerely apologize for the issues you experienced during your stay. The cleanliness and service you described are certainly not up to our usual standards, and we understand how frustrating this must have been. Your feedback about the room condition and interactions with our team has been shared with the appropriate departments for immediate review and improvement. We are committed to ensuring a better experience for future guests and are taking steps to address your concerns. We sincerely hope you will conside... read more
The “breakfast” consisted of weak coffee and packets of energy bars. No joke. The “kitchens” are useless. Empty cupboards, not a single piece of silverware and a noisy full size refrigerator, older than my grandmother. The walls are paper thin allowing the low voice of the guest next to me to penetrate into my room all night long vibrating the wall studs like an oboe. No kidding, j turned on the lamp at one point during the night and the clock said 4:30 a.m. I half-expected his interlocutor who barely got a word in edgewise ... read more
Business response:
Dear Daniel, Thank you for sharing your experience. We regret that our breakfast offerings, kitchen setup, and room soundproofing did not meet your expectations, and we understand how these issues impacted your stay. Your comments on room amenities and noise levels are valuable for us as they guide our ongoing improvements. We apologize for the inconvenience and are committed to providing a more enjoyable experience for our guests.Sincerely,Hotel Management
Has bad reviews for a reason Entire floor smelled like shrimp. First impression with the room was a lamp that didn't work, turned out entire outlet it was connected to did not work. No hand soap in bathroom. The front desk reached out shortly after arriving to see if we were satisfied with the room. I mentioned the outlet not working and they offered either a 20% reimbursement. Was informed during check out should receive in 1-2 days. A week later I called back and was informed the reimbursement was never processed. An unple... read more
Business response:
Dear Guest,Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
No comment
Business response:
Dear Sharon, Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and if there are any specific concerns you would like to share, we’d be grateful for the opportunity to address them directly. Our goal is to ensure a comfortable and enjoyable stay for all our guests, and we hope to have another chance to provide you with a more positive experience in the future. Safe travels, and thank you for staying with us.Sincerely,Hotel Management
Additional charges of $350 for my 2 dogs to stay 10 days, nothing.on your website think the desk clerks pocketed the money. No receipts were ever given for the stay or for the dog charges
Business response:
Dear Ronald,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Bed was good only good thing in room rest of room was dirty im blaming cathy manager
Business response:
Dear Sharon, Thank you for staying with us and providing your feedback. We apologize that your experience was not up to our hotel's standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy and home-like living. However, these services are always available upon request for a minimal fee. We also offer a complimentary linen exchange service at the front desk as often as you like. Your feedback is essential to us and has been shared with our front desk staff to ensure we... read more
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,564 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.