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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place needs renovation.
Business response:
Dear Hala, Thank you for sharing your feedback with us. We regret that the state of the property did not align with your expectations during your stay. We regularly assess our facilities to ensure a comfortable and inviting atmosphere for all guests. Your comments are important to us and will be thoughtfully reviewed as we strive to improve the overall experience. We appreciate you taking the time to highlight this, and we hope to have the opportunity to provide you with a more enjoyable visit in the future. Sincerely, Hotel... read more
It smelled , the phone didn’t work to call front desk mirrors where dirty and very smearyj
Business response:
Dear Guest, Thank you for sharing your feedback with us. We regret that your stay did not fully meet your expectations. Providing a clean, comfortable environment and reliable service is very important to us, and we apologize for falling short during your visit. Your comments have been shared with our team to help enhance the overall guest experience. We appreciate your input and hope to welcome you back for a more enjoyable stay. Sincerely, Hotel Management
It was Dirty Noisy and it fells like un safe
Business response:
Dear Guest, We are sorry your stay did not provide the comfort and calm you expected. Your sense of safety and a clean environment are priorities for us, and we regret that these expectations were not met during your visit. Please be assured that your feedback has been shared with our team for careful review and enhancement. We remain committed to maintaining a welcoming and secure atmosphere for all our guests. We appreciate you bringing this to our attention and hope to have the opportunity to offer you a better experience... read more
First and last stay The whole hotel including the room smelled pretty awful (something between rotten pizza boxes and BO). When staying in a room with a kitchenette, you would expect there to at least be a coffee maker but you had to make a special request to have any dishes, coffee maker, etc. It was also a bit disconcerting that no one is at the front desk over night and you can just walk right in without needing to swipe your key!
Business response:
Dear Guest, Thank you for sharing your experience. We are sorry your stay did not reflect the comfort we strive to provide. Feeling secure and at ease in your room and the overall environment is essential, and we will share your feedback with our team to help enhance future guest experiences. As an extended stay property, kitchen items are available upon request to ensure they are clean and ready for each guest. We also take guest safety seriously and will carefully consider your comments to ensure a more reassuring and comf... read more
Room was filthy - bed had hairs and dirt in it (looked unchanged since last occupant), pillow had black dirty stains. Used tissues etc under armchair. Microwave broken. Receptionist Jodie was helpful and tried her best to fix things but we had to change rooms in the end, from queen to twin bed. No tea/ coffee in room. Breakfast poor compared to other similar hotels - no milk for coffee or porridge, only sweet liquid coffeemate. Nothing fresh.
Business response:
Dear Guest, We sincerely regret that your stay did not meet your expectations and that you encountered several challenges. We appreciate your acknowledgment of Jodie’s efforts to assist you and regret the inconvenience caused by the room change. Your detailed feedback regarding the room and breakfast has been shared with our team to help enhance our services. We value your feedback and hope you will consider giving us another opportunity to provide a more comfortable and enjoyable experience in the future. Sincerely, Hotel M... read more
Terrible
Business response:
Dear Guest, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will revisit us again in the future. Sincerely, Hotel Management
Terrible place to stay Kathy the general manager treated me rudely and disrespectfully and then tried to turn it on me when it was the hotel itself that took authorizations and then refused to even acknowledge it. I showed the information to the police that she called on me to get me to leave I was leaving anyway but she called just because she could and they agreed with me but they said it was civil and not Criminal
Business response:
Dear Guest, Thank you for sharing your experience. We regret that your visit did not meet expectations and that you left feeling frustrated. While certain policies and procedures are in place to ensure fairness and consistency for all guests, it’s our goal to handle every situation with respect and professionalism. We are sorry to hear that you felt otherwise, and we take your feedback seriously. Situations like this are never ideal, and we always aim to de-escalate and resolve issues directly and respectfully whenever possi... read more
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,564 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.