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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
your hotel called us same day as we just made it to NH for my birthday and advised us that they cancelled our reservation bc they overbooked and closed rooms down. i had booked two weeks prior and to call us day of was absolutely horrible!!! needless to say we drove 3.5 hours to get there to turn around and drive home. unacceptable.
Business response:
Dear Laurie, Thank you for taking the time to share your experience. We sincerely regret the last-minute cancellation of your reservation and understand how disappointing that must have felt, especially on such an important day. Our property is currently undergoing renovations, with the entire third floor being thoughtfully updated, which has temporarily limited our room availability. We truly value your understanding and hope to welcome you back soon for a more seamless and enjoyable stay. Sincerely, Hotel Management
I accidentally booked us one less day than our vacation lasted, and when we asked about extending our stay by a day, the woman we spoke to was minimally accommodating, but seemed more concerned about getting us out ASAP due to remodeling. We elected not to extend our stay after all, and went to a much better hotel. Honestly, it's an okay place, but we won't be staying here again.
Business response:
Dear Jeremy, Thank you for sharing your experience. We regret that your request to extend your stay was not handled with the level of hospitality we aim to provide. While we are glad you found the property to be satisfactory overall, we understand your disappointment and will be sharing your feedback with our team to improve how such situations are managed. We appreciate your input and hope you might consider giving us another opportunity in the future to provide a more accommodating and enjoyable stay. Sincerely, Hotel Mana... read more
First off, the building elevator wasn’t working at all, I’m disabled. Second the room I stayed in had no towels, or sheets. I had to buy my own. I will never stay at an extended stay ever again. I will make sure everyone knows my existence.
Business response:
Dear Jose, We’re sorry for the unacceptable experience you had. Providing a comfortable and spotless hotel experience is our primary goal. However, we are sorry for not meeting your expectations. Your feedback has been escalated to our management team for immediate review. We deeply regret the inconvenience and discomfort you faced, and we appreciate you bringing this to our attention. We hope you’ll allow us the opportunity to make things right in the future. Sincerely, Hotel Management
The bathroom was dangerous as there was a leak in plumbing under sink somewhere. Tried to call front desk multiple times bit no answer. Also hair in refrigerator and tub. Elevator was broken and we were pit on 3rd floor. I recently had a heart attack so 3 flights of stairs was not easy and almost had to call ambulance after i slipped and fell in bathroom from the puddle on the floor. Over all horrible experience.
Business response:
Dear Amanda, Thank you for sharing your experience. We are very concerned to hear about the challenges you faced during your stay, especially given your recent health concerns. Guest safety and well-being are always our top priorities. After inspecting the room, we found it to be clean, and we also checked the sink the following day, which showed no leaks. We encourage guests to reach out to our front desk with any concerns during their stay so we can resolve issues promptly. Upon arrival, we offer assistance with luggage, w... read more
The bedding is super thin.I would bring your own blanket
Business response:
Dear Joshua, Thank you for your feedback. We regret that the bedding did not meet your comfort expectations. Your comments have been shared with our team as we continually work to improve guest comfort. We appreciate your input and hope any future stays provide a more cozy and enjoyable experience. Sincerely, Hotel Management
The elevator was broken. I asked for help up 3 flights of stairs and was told no.
Business response:
Dear Deirdre, Thank you for sharing your experience with us. We sincerely regret the inconvenience caused by the elevator being out of service and truly appreciate your patience. Our team is dedicated to going above and beyond for every guest, and it is highly unusual for any request to go unanswered. Please know that we remain committed to delivering outstanding service and comfort, and we hope you will give us another opportunity to provide the experience you deserve. Sincerely, Hotel Management
Nothing unique at all
Staff were pleasant and helpful. Room is clean except for a HORRIBLE odor coming from the heating/AC unit. Smells lile someone stuffed old gym socks in there. Unfortunately probably won't stay here again, as it is that unpleasant. I can bear it for 1 night...
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,590 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.