Extended Stay America - Nashua - Merrimack

Business response:

Dear Ashley, Thank you for sharing your thoughts. We are thrilled to hear that you enjoyed your stay and particularly appreciated the hardwood floors, which add a warm and inviting touch to the rooms. It is always wonderful to know when small details contribute to a positive experience. We look forward to welcoming you back to Extended Stay America for another comfortable and enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Kevin, Thank you for sharing your feedback. We appreciate your observations regarding the property’s condition and regret falling short of your expectations. Your comments will be shared with our team as we continue evaluating opportunities to enhance the guest experience. We value your input and hope to provide a more refreshed and comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Rohit, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Apart from this, we are glad that you enjoyed your suite and had a satisfactory time. We hope you will revisit the next time you are in the area to show you our commitment to exceptional... read more

Business response:

Dear CHRIS, Thank you for sharing your experience. We’re pleased that your check-in was seamless and that you enjoyed the convenience and value of our property. Requiring an ID from all guests is part of our safety and security measures to ensure a secure environment for everyone. We appreciate your understanding and look forward to welcoming you back to Extended Stay America for another comfortable stay. Sincerely, Hotel Management