Extended Stay America - Nashua - Merrimack

Business response:

Dear Guest, Thank you for sharing such kind feedback. We’re truly pleased to know our team helped you feel secure and well cared for during your stay. At Extended Stay America, creating an environment where guests feel comfortable and supported is always a top priority. Your recognition of our staff means a great deal, and we’ll be sure to share your comments with them. We look forward to welcoming you back for another reassuring and pleasant visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience and for your kind remarks regarding our team’s courteous and professional service. We are pleased to know they made a positive impression during your visit. We sincerely regret that noise levels impacted your comfort, as we understand how important a peaceful environment is to a restful stay. Your feedback is appreciated and will be taken into consideration as we continue working to enhance the guest experience. We hope to have the opportunity to welcome you back and provide ... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found our staff friendly and welcoming. However, we are sorry that the cleanliness of your room did not meet expectations. A clean and comfortable environment is essential, and your comments will be shared with our housekeeping team to ensure improvements are made. We hope to have the opportunity to provide you with a more pleasant stay in the future. Sincerely, Hotel Management