Extended Stay America - Nashua - Merrimack

Business response:

Dear Guest, Thank you for sharing your experience and for your kind remarks regarding our team’s courteous and professional service. We are pleased to know they made a positive impression during your visit. We sincerely regret that noise levels impacted your comfort, as we understand how important a peaceful environment is to a restful stay. Your feedback is appreciated and will be taken into consideration as we continue working to enhance the guest experience. We hope to have the opportunity to welcome you back and provide ... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found our staff friendly and welcoming. However, we are sorry that the cleanliness of your room did not meet expectations. A clean and comfortable environment is essential, and your comments will be shared with our housekeeping team to ensure improvements are made. We hope to have the opportunity to provide you with a more pleasant stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your review. We hope you enjoyed your stay with us. However, we are sorry the breakfast options were not to your liking. Your comments are important to us, as we are always looking for ways to enhance our guest experience. We appreciate the opportunity to know how we can improve our breakfast selections. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely, Hotel Management 

Business response:

Dear Guest, We are delighted you had a wonderful experience at Extended Stay America. Delivering a comfortable and welcoming experience is our top priority, and your feedback encourages us to maintain these high standards. We eagerly await the opportunity to host you again for another exceptional stay. Sincerely, Hotel Management