Extended Stay America - Nashua - Merrimack

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found our staff friendly and welcoming. However, we are sorry that the cleanliness of your room did not meet expectations. A clean and comfortable environment is essential, and your comments will be shared with our housekeeping team to ensure improvements are made. We hope to have the opportunity to provide you with a more pleasant stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your review. We hope you enjoyed your stay with us. However, we are sorry the breakfast options were not to your liking. Your comments are important to us, as we are always looking for ways to enhance our guest experience. We appreciate the opportunity to know how we can improve our breakfast selections. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely, Hotel Management 

Business response:

Dear Guest, We are delighted you had a wonderful experience at Extended Stay America. Delivering a comfortable and welcoming experience is our top priority, and your feedback encourages us to maintain these high standards. We eagerly await the opportunity to host you again for another exceptional stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are very sorry to hear about the condition of your room and the cleanliness concerns you experienced. This is not the level of quality or comfort we strive to provide. Your comments will be shared with our housekeeping and maintenance teams to address these issues promptly. We hope to have another opportunity to provide you with a much better stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We are glad you had a pleasant stay and that our front desk team was able to assist you with a hairdryer, as we understand the importance of having such amenities. Your feedback is appreciated and will help us improve our guest experience. We hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, It is a pleasure having you at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are pleased that our team was accommodating and ensured a smooth room change for you. Guest comfort and satisfaction are always our priorities, and we appreciate your understanding. We hope to welcome you back soon for an even more seamless stay. Sincerely, Hotel Management