Extended Stay America - Nashua - Merrimack

Business response:

Dear Lisa, Thank you for taking the time to review your visit. We are glad your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management 

Business response:

Dear Manon, Thank you for sharing your feedback with us. We appreciate your feedback regarding your recent stay. While we are glad you found the room clean, we apologize for the discomfort you experienced with the sofa bed. Your comfort is important to us, and we regret any inconvenience this may have caused. We will address this issue with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more comfortable experience in the future... read more

Business response:

Dear Neal, Thank you for your excellent feedback about your stay at Extended Stay America. We strive to provide exceptional service and create a welcoming atmosphere for our guests, and we are thrilled this was achieved. We are delighted that you found our staff excellent and the location and amenities perfect for your needs. Your appreciation means a lot to us, and we look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Catherine, Thank you for sharing your feedback. We apologize for the disappointment you experienced with our breakfast offerings and the comfort of the bed during your stay. Your comments are valuable, and we'll work diligently to address these issues and enhance our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management