Extended Stay America - Nashville - Airport - Music City

Business response:

Thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it is nice to know our team accomplished this during your visit. We especially appreciate your nice comments recognizing the service provided by Pam and Tabitha, and we will be sure to share your compliments with them. Thank you once again, and we hope you will plan on staying with us again in the future. Sincerely, Hotel Management 

Business response:

Mark, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed with our cordial associates and liked our spotless suite. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management 

Business response:

Kenneth, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Debbie, thank you for being our guest. We apologize for your disappointment with your room and for the noise you experienced. We know such issues can have a significant impact on a guest's experience, and we will be sure to take care of it on your next visit. We will also ensure our front desk staff clearly communicates our services to all guests going forward. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our spotless property. We are also glad you loved our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are pleased overall you enjoyed your stay, but regret any inconvenience you had due to smoke coming from outside. We appreciate your feedback and hope to have another chance to provide you with a better experience. Sincerely, Hotel Management