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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awesome and friendly staff. Quiet area but easy to get around. The room could’ve been cleaner but our bed was clean and comfy so we were good to go!
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you slept well on our comfortable bed and were impressed with our courteous associates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
the reception the first day was marginal staff seemed unhappy that I arrived early although I had called at 9 am to see if I could check in early and was told it was OK. outlet in kitchen was broke, no utensils in the room you have to get them from the office and the kitchen and bath was loaded with ants.
Business response:
Thank you for your review. We apologize for the poor service you received from our associates and for the inconvenience you had due to the ants in your room. We have discussed your feedback with our front desk staff to remind them our main goal is to provide outstanding customer care to our guests. We have also asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Conshunikia, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Business response:
We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Comfortable and Will Stay Again We attended a Home and Remodeling Expo so we scheduled to stay several nights. The hotel was clean and the staff was very friendly. The TV was not hooked up to digital (only analog) therefore we were not able to watch much. We asked about it and the office staff could not assist us. Thankfully we were tired after being at the expo all day and going to the SEC game that TV wasn’t important. The breakfast consisted of coffee and granola type bars. Overall we were happy with the comfort of the... read more
Business response:
Kelli, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodations and overall had a pleasant stay with us. Also, we have taken a note of your feedback and will share it with the concerned team to improve our future guests’ experiences. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
From a distance, this Extended Stay America looks like any other well-run hotel. However on closer examination, this motel lacks excellence. The landscaping is gorgeous, but the outside areas are dotted with litter of cigarette butts and other small pieces of trash. The beds were comfortable and the linens were very clean. However, our unit had a dirty kitchen and bathrooms floors that were sticky. I felt like I could not take off my shoes while I was in the unit walking around. My sister and I had no choice but to use a was... read more
Business response:
Thank you for being our guest. Although you liked some aspects of your stay, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will return so we can make it up to you. Sincerely, Hotel Management
My towel had a long hair that did not belong to me on it and I didn’t notice until I got done showering.
Business response:
Rose, thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Really enjoyed staying here on my vacation. Very nice and clean and extremely affordable!
Business response:
Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you that you found us to be a great value. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,167 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.