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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
One of the better hotels in its price range for the area. Room was in excellent condition. Outside appearance is ok but didn't bother me for my one night stay. Will definitely stay again on my next trip to Nashville.
Business response:
Thank you for choosing Extended Stay America. We are glad to know you were impressed with your room and that you found us to be a good value. It was a pleasure having you, and we hope to welcome you back soon. Sincerely, Hotel Management
Room was not fully cleaned , looked like they cleaned it last minute. Stove had old food stuck on it. Was an over all dirty room.
Business response:
Thank you for taking time to post a review of your recent visit. We're very sorry you experienced some housekeeping issues during your stay. We regret missing some steps in our inspection procedures, and we have addressed this with our team. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Business response:
John, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Needs improvement Walk ways need to be pressure washed and cleaned. Doors need to be aligned and calibrated. Appliances such as microwaves need to be updated. Mold and mildew on shower tile and caulk lining needs removing. Small odor in room. Not a bad location by far but being in the heart of cool springs this is totally sad that this location is not up to par along other facilities. Improvement and quality is needed for the ultimate satisfaction of leisure.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Eugene, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Quick and pleasant check in, room comfortable and clean, front desk staff very help with business need. For a non-luxury hotel, the service was over the top.
Business response:
Thank you for the glowing review of Extended Stay America. We’re thrilled to know you loved your well-approved room and that you were impressed with the service provided by our staff. On behalf of everyone here, we invite you to stay with us again the next time you visit Franklin. Sincerely, Hotel Management
Business response:
Andrea, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
staff is always very helpful and professional. But until they get the bedbugs under control I cant go back. 2 weeks ago was bitten by spiders and bedbugs. they took care of me. then 2 days ago stayed again and once again, bites all over me upon waking up. I love the facility and convenience but the bugs need to be dealt with. Otherwise its a good price for the motel. but please get the bugs under control. please.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
We were not told where our room was so we walked up and down the stairs with our luggage! Wow it was a workout!
Business response:
We are so sorry on behalf of our staff for the difficulty you had in finding your room and for the inconvenience this caused. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 4.1 star rating with 1,009 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is closed now. It will open at 9:00 a.m.