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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Andrea, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Could use a bit of maintenance to the cabinets and drawers. Nothing a screw driver wouldn't fix. I was pleased. The front desk gentleman was nice and delivered the house keeping items we needed.
Business response:
Shell, thank you for choosing Extended Stay America and taking the time to post your wonderful comments. We are especially happy our team left you with such a good impression of our hotel. They were extremely pleased to hear your compliments, and we look forward to your next visit! Sincerely, Hotel Management
Hard to check in... Took 2 hours to check in because no one was there, nor did they answer the emergency phone placed outside the lobby or the phone number posted outside the door. Corporate office refused to help since stay was booked on Hotels.com.
Business response:
Christina, thanks for choosing us for your visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
No sevice At 8am 2 very large pots of coffee were empty! Really......I didn't ask for the sad excuse for breakfast, I just wanted 1 small cup off coffee at 8am.......then asked if I want to wait 5 min to make more.....Really
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure this does not happen again. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Extended Stay-Again Excellent trip and the front desk attendant, Justin, was very helpful, friendly, and went the extra mile to ensure my stay was most pleasant! I will definitely return!
Business response:
We appreciate the outstanding review! We are delighted to know you had an enjoyable stay. Thanks so much for acknowledging the excellent service you received from Justin. We will be sure to share your compliments with him. Thanks again from all of us at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Wonderful area of town. Hotel was ‘ tired’ and dirty. Front desk tried as best they could, but weren’t very helpful.
Business response:
Leah, thank you for being our guest. We are pleased to now you liked the service provided by our front desk associates. We are sorry for the inconvenience you had due to cleanliness. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Good location We enjoyed our stay.
Business response:
Christopher, it was a pleasure hosting you at Extended Stay America. We are glad to know you loved the convenience of our location and were impressed with all the aspects of your stay. We are looking forward to welcoming you on your next visit to our beautiful city. Sincerely, Hotel Management
The floor would have been softer than the mattress. No ice machines on the premises. All ice had to be made in the fridge with one tray. I booked through Trivago / Expedia and had to check out early. There was some minor drama about any refund, but after a call to Expedia, all went well.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know you liked our location and having a kitchenette in your room. We value your suggestion and made a note of it. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 4.1 star rating with 1,009 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is closed now. It will open at 9:00 a.m.