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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The room I order was not available and I spent one hour to solve the problem that was created.
Business response:
Meir, thank you for being our guest. We are sorry we were unable to accommodate you in the room which you booked and regret the inconvenience it caused. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Great price, location, security and nice, professional Front Desk Staff
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're delighted to know you found us to be a great value and that the service provided by our front desk associates went a long way in making your stay a memorable one. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Business response:
Hyonmi, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
We appreciate your rating and are happy you liked various aspects of your stay. However, we are sorry we were not at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
All lights around the building were not on throughout the night so it was hard to locate our room since it is outdoors.
Business response:
Cam, thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the issue you encountered and regret the inconvenience it caused. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Room needs repairs The toilet handle was broken and was iffy at flushing. There were hairs in the bath tub. The kitchen faucet had a drip. There were no hangers provided. There was a hole in the bathroom door. There was a pull missing from one of the dresser drawers. The staff was excellent in customer service and checking in and out.
Business response:
Shirley, thank you for being our guest. Although you were impressed with our courteous associates, we are sorry for the issues you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Not what I expected. Disappointing. I guess you get what you pay for. The property inside and out wasn't clean and inviting
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 3.1 star rating with 1,909 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is closed now. It will open at 9:00 a.m.