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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
DeTrina, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Andrea,we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Would stay again. The room was spacious and clean. The staff was friendly and accommodating. The interior needs an update and a decorator...
Business response:
Elaine thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely Hotel Management
There were roaches and the carpet was dirty. Sidewalks were dirty.
Business response:
Thank you for your review. We are sorry we failed to provide you with the clean and comfortable suite that you deserved. What you encountered does not meet our standards, and we have inspection procedures in place to keep this from happening when they are followed. We take the cleanliness of our rooms very seriously and steps are already underway to ensure that this does not occur again. Please come back and give us another opportunity. We are confident that your experience will exceed the high Marriott standards that you ha... read more
It's fine It was fine. We needed a low cost place to stay since we decided to travel a day earlier than expected. Sheets could've been softer, and a sheet/blanket set for the fold out couch in the room would've been nice. It was late when we arrived so we didn't bother asking for one. We did get upgraded without asking, so that was nice but the suite was pretty bare basic rather than comfortable.
Business response:
Jessica, thank you for taking thetime to review your stay at Extended Stay America. We're glad to know you were pleased with your comfy bedding and that overall you had a pleasant experience with us.We appreciate your valuable feedback and hope to have you as our guest again. Sincerely, Hotel Management
Business response:
Joy, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Debit/credit card machine did not work at front desk to change original reservation to another card. Air conditioning in room didn’t cool the room and the room smelled like someone had smoked in it.
Business response:
Chris, thank you for staying at our hotel. We are sorry for the inconvenience you experienced at our front desk and for the cleanliness issue you had in your room. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope to welcome you back soon so that we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Great Staff,Kayla was exceptionally helpful and sweet.
Business response:
Jonathan, thank you for staying at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure that every guest has a great experience so it is always nice to be recognized for a job well done. We look forward to sharing your compliments with Kayla. It will make her day. Thanks again for your comments. We look forward to welcoming you back soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 4.1 star rating with 1,009 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is closed now. It will open at 9:00 a.m.