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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Will not go back The toilet did not flush and there was a water leak behind the wall constantly..
Business response:
We are very sorry for the disappointing experience you had with the bathroom. I apologize and regret the inconvenience this caused. I have shared your concern with my maintenance Thank you for your candid feedback, and we hope you will give us one more chance to rebuild the confidence in you. Sincerely, General Manager
The room was not properly cleaned. The room has a mold problem!
Business response:
Les, thank you for your candid feedback. I apologize for the housekeeping issues that you encountered. We have processes in place to make sure that every room is exceptionally clean. I am working with our team to make sure we correct our shortcomings. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
Great no-frills getaway. Free wifi. Great solo getaway. Needed quiet and sleep. Had my own food and snacks. Appreciated the microwave and full size fridge. Do not disturb sign was respected by hotel services. The area is excellent for restaurants, entertainment, and shopping. mobile phone search, ordered online from nearby restaurant w/curbside pickup.
Business response:
It was a pleasure having you as our guest at the Extended Stay America. We are delighted to know you were impressed with every aspect of our hotel, especially with our convenient location. We hope you will allow us to be of your service again in the future whenever your plan brings you our way! Sincerely, General Manager
Business response:
Seema, thank you for being our guest. We are happy that overall you were pleased with your stay. We hope to have the chance to better serve you. Sincerely, General Manager
When I first arrived I was checked into a room that had not been cleaned. Then my second room the sink was stopped up I found a spider in the bed the pull out couch was broken and also the towels looked dirty
Business response:
Bethany, thank you for your reviewing our hotel. Please accept our apology for not living up to your expectations. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We are always looking for ways we can improve and we will take your feedback into account. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager
Business response:
Sandra, thank you for sharing your kind rating of Extended Stay America - Nashville - Franklin - Cool Springs with other travelers online. It was our pleasure hosting you, and we hope to see you again in the future. Sincerely, General Manager
Business response:
Marie, our thanks for the feedback of your visit at Extended Stay America - Nashville - Franklin - Cool Springs. We are pleased to know you had an overall great experience. Please come back and see us again soon. Sincerely, General Manager
The stay was good
Business response:
Rajasekar, thank you for selecting Extended Stay America - Nashville - Franklin - Cool Springs for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. We look forward to seeing you again in the future. Sincerely, General Manager
Business response:
We appreciate you being our guest. We want all of our guests to enjoy their trip, so we apologize if any inconveniences were experienced. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 4.1 star rating with 1,009 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is closed now. It will open at 9:00 a.m.