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Extended Stay America - Nashville - Franklin - Cool Springs
- Hotels
- Franklin, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
680 Bakers Bridge Ave., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Andrea, many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Shelly, we are so glad you enjoyed your time at Extended Stay America. Thank you for your nice rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Juan, we are so glad you enjoyed your time at Extended Stay America. Thank you for your nice rating, and we look forward to your next visit. Sincerely, Hotel Management
Well travelled Check in is always friendly. Property is minimal as far as amenities. There was mildew in room 170 around the tub. Simple caulk replacement and Clorox could resolve this issue easily. The room was adequate size for a hotel guest. Offers a microwave and refrigerator with built in for eating area. I stay weekly at this location because of the value/rate. Location to area shopping and restaurants is outstanding.
Business response:
Susan, thank you for returning to stay at Extended Stay America once again. We are glad to read you liked our courteous service and convenient location as well as affordable rates. Your feedback with regard to cleanliness has been shared with our housekeeping team to be more diligent in their efforts. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Andrea, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Jason, thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management
Good location that’s it Expected more from a hotel in this area. The room was small and poorly supplied. It was not as clean as I would have liked. There was still a used wash cloth draped over the shower curtain rod.
Business response:
Thank you for staying with us. Although you liked our convenient location, we are sorry for the issues you experienced with your room. We have shared your feedback with our housekeeping team to ensure this does not happen again. Please note, we do have a variety of suite types available, and perhaps one of the larger suites will better meet your needs during your next visit. Thanks again, and we hope to welcome you back soon. Sincerely, Hotel Management
Convenient to Cool Springs stores and restaurants I stayed two nights and was gone most of the days, but got a good nights sleep both nights. I was able to easily communicate with the staff. Parking was easy and the facility was easy to find.
Business response:
Thank you for taking time to provide feedback about your stay at Extended Stay America. We are delighted to read our location was perfect for your needs and that our facilities were up to your satisfaction. Thanks for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management
Don’t recommend...... Check in took forever. We went to our room and the 2 lamps didn’t work. The heating unit was broken. We requested another room and it was better than the first. Thank goodness. There were no dishes or silverware when online it list them as room amenities. Not even any plastic throw away cups. No coffee pot either, which it list as room amenities also. Little disappointed. I will not stay here again and I will make sure my friends don’t either.
Business response:
Thank you for taking the time to review our hotel. We are sorry you experienced so many difficulties during your stay with us and please accept our sincerest apology for what transpired. Please note to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk. Your concern has been shared with our Pest control team to ensure the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Franklin - Cool Springs
How is Extended Stay America - Nashville - Franklin - Cool Springs rated?
Extended Stay America - Nashville - Franklin - Cool Springs has a 4.1 star rating with 1,009 reviews.
When is Extended Stay America - Nashville - Franklin - Cool Springs open?
Extended Stay America - Nashville - Franklin - Cool Springs is closed now. It will open at 9:00 a.m.