This profile has been claimed by the business owner or representative.
Extended Stay America - New Orleans - Airport
- Hotels
- Kenner, LA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2300 Veterans Blvd., Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk agent was wonderful! She was so friendly. I was disappointed in the condition of the hotel. It felt kind of sketchy.
Business response:
Dear Sharon, On behalf of our team, we appreciate your choosing to stay with us and that you enjoyed our staff's thoughtful hospitality and attentive service. However, we are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We have discussed these concerns with our team and will use them to improve our guest experience. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
There is rarely a front counter person. Someone is around in the back office area but I prefer an attendant at the desk to handle check in and check out. Also the kitchenette has nothing like dinnerware or cooking ware etc. was expecting at least a coffee pot and coffee in the room. But the rooms are clean and the hallways are quite. Grounds around the facility are clean and in order.
Business response:
Dear Susan, Thank you for being our guest at Extended Stay America. It is excellent that you enjoyed your room and the facilities were clean to your expectations. However, we apologize for the issues you experienced with the front desk's unavailability. We will look into what transpired so that this lapse in service is not repeated. Also, we will instruct our front desk team to state clearly about the kitchenware policy, which is kept at the desk and delivered to the suite on request. Please return and enjoy a better experie... read more
Clean, safe, quiet. Professional courteous staff.
Great experience lady at front desk was so helpful real nice rooms were clean & comply
Business response:
Dear Kristin, Thank you for this outstanding review and for selecting Extended Stay America for your time in New Orleans. It is always wonderful to know how much our guests enjoy our efforts, and we appreciate your compliment regarding the hospitable service our front desk associate provided. We are also delighted you were satisfied with our clean suites. It was a pleasure hosting you, and we do hope to see you again soon.Sincerely,Hotel Management
The room we were assigned to the door wouldn’t open. Seemed to be latched from the inside and needed to go back done to report it. After being assigned a new room there was a weird noise that recurred through out the night from the refrigerator. Free breakfast consist of coffee, tea or hot chocolate with a muffin and granola bar.
Staff was great and always friendly.
Business response:
Dear Chrissy, Thank you for selecting Extended Stay America for your recent accommodation and sharing your post with fellow travelers. We are glad you enjoyed your stay and appreciate recognizing the service provided by our associates. We will share your feedback with our team to let them know our guest noticed their effort. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Airport
How is Extended Stay America - New Orleans - Airport rated?
Extended Stay America - New Orleans - Airport has a 4.1 star rating with 929 reviews.
When is Extended Stay America - New Orleans - Airport open?
Extended Stay America - New Orleans - Airport is open now. It will close tomorrow at 12:00 a.m.