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Extended Stay America - New Orleans - Airport
- Hotels
- Kenner, LA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2300 Veterans Blvd., Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a very musty smell. They do not clean the rooms very good. Tons of trash was stuffed under the bed like food wrappers, drink bottles. The bathroom was the nicest area of it all. I will say nice showers, good water pressure and drainage unlike other hotels in the area
Business response:
Dear Ashley, Thank you for your feedback. We are pleased you enjoyed your guest room's bathroom condition, especially the shower and water pressure. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
The front desk and staff were friendly and professional. They were awesome! The room we stayed in on the other hand had numerous small issues, AC was falling apart, missing lightbulbs, dirty (hair) in the bathtub. We were tired so instead of asking for another room we just cleaned up and settled in...
The front desk agent was wonderful! She was so friendly. I was disappointed in the condition of the hotel. It felt kind of sketchy.
Business response:
Dear Sharon, On behalf of our team, we appreciate your choosing to stay with us and that you enjoyed our staff's thoughtful hospitality and attentive service. However, we are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We have discussed these concerns with our team and will use them to improve our guest experience. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
There is rarely a front counter person. Someone is around in the back office area but I prefer an attendant at the desk to handle check in and check out. Also the kitchenette has nothing like dinnerware or cooking ware etc. was expecting at least a coffee pot and coffee in the room. But the rooms are clean and the hallways are quite. Grounds around the facility are clean and in order.
Business response:
Dear Susan, Thank you for being our guest at Extended Stay America. It is excellent that you enjoyed your room and the facilities were clean to your expectations. However, we apologize for the issues you experienced with the front desk's unavailability. We will look into what transpired so that this lapse in service is not repeated. Also, we will instruct our front desk team to state clearly about the kitchenware policy, which is kept at the desk and delivered to the suite on request. Please return and enjoy a better experie... read more
Frequently asked questions about Extended Stay America - New Orleans - Airport
How is Extended Stay America - New Orleans - Airport rated?
Extended Stay America - New Orleans - Airport has a 4.1 star rating with 972 reviews.
When is Extended Stay America - New Orleans - Airport open?
Extended Stay America - New Orleans - Airport is open now. It will close tomorrow at 12:00 a.m.