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Extended Stay America - New Orleans - Airport
- Hotels
- Kenner, LA
About this business
Location details
2300 Veterans Blvd., Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
good night's sleep comfortable room, good handlebars for safe shower. fluffy towels. because this is extended stay there are no cups or glasses and no coffee pot in room. you have to request a "comfort package" and specify in addition to coffee pot. I am guessing you have to supply your own coffee or tea. a/c worked great.
Business response:
Dear Rebecca, Thank you for your feedback. We're glad you found the room comfortable and appreciated the safety features and amenities. For future stays, please don't hesitate to request a "comfort package," which includes a coffee pot and other essentials. We appreciate your input and will consider providing coffee and tea in the package. We hope to make your next stay at Extended Stay America even better.Sincerely,Hotel Management
Everything was good
Huh? It was ok
Business response:
Dear Guest, Thank you for your feedback. We appreciate your input, and we apologize for any inconvenience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for an even more enjoyable stay in the future.Sincerely,Hotel Management
birthday vibes Had 2 queen size beds, Left the room and couldn't get back inside because one of my keys wouldn't work.went to the front desk and they redid the key but now the other key didn't work and I wasn't the only person there for the same reason. Had some candy paper in the room when I checked in but otherwise it was ok6
Business response:
DearFretizell, Thank you for taking the time to share your experience with us. We're glad to read that you found the room comfortable overall, but we apologize for the inconvenience you encountered with the key cards. Ensuring seamless access for our guests is a priority, and we regret any frustration this may have caused. Your feedback will be shared with our team so that we can address the key card issue promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay ... read more
I loved everything
I had a short stay but it was a quality place to stay. The bed was comfortable, the kitchen was adequate. Set back from the street and quiet. Less than 10 minutes from the airport.
Business response:
Dear David, Thank you for choosing us and for sharing your comments. It's fantastic to hear that you found our accommodations comfortable and well-equipped. We strive to provide a restful and fulfilling experience for our guests, and we're glad that you enjoyed your stay. We are also pleased our proximity to the airport was an added convenience for you. It was a pleasure having you as our guest at Extended Stay America, and we look forward to welcoming you back for another pleasant visit in the future.Sincerely,Hotel Managem... read more
N/a
Scammed Room appeared to be clean, but after looking there was a dead bug in corner of bed and some dust bunnies. Sheets seem clean. For the price I paid was not worth it.
Business response:
Dear CARLA, Thank you for staying at our hotel. We strive to deliver the best hotel experience, so we genuinely apologize for falling short on this occasion. We follow strict standards regarding our suites' housekeeping and pest control, and we are sorry this was not your experience. We will share your observations with the concerned teams to ensure future guests receive the exceptional experience they deserve. We hope these isolated incidents will not prevent you from choosing us again, as we would welcome the opportunity t... read more
It was an absolutely horrendous experience. The place is disgusting and had a very sketchy atmosphere. Place was more appropriate for skid row.
Business response:
Dear Maxwell, We are truly disheartened to learn about your experience at Extended Stay America. Providing our guests with a clean, comfortable, and safe environment is our utmost priority, and we sincerely apologize for falling short of your expectations. Your feedback is invaluable, and we are taking immediate steps to address the issues you've raised to ensure they're not repeated. We understand the importance of feeling secure and at ease during your stay, and we're committed to regaining your trust. We invite you to giv... read more
Frequently asked questions about Extended Stay America - New Orleans - Airport
How is Extended Stay America - New Orleans - Airport rated?
Extended Stay America - New Orleans - Airport has a 3.2 star rating with 1,547 reviews.
When is Extended Stay America - New Orleans - Airport open?
Extended Stay America - New Orleans - Airport is open now. It will close tomorrow at 12:00 a.m.