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Extended Stay America - New Orleans - Airport - I-10
- Hotels
- Kenner, LA
About this business
Location details
2232 Veterans Blvd, Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing
Bad
Room says non smoking. I still smell like cigarettes 2 days later. Hot ghetto mess. Burn it down!! She said the computers were down and she couldn’t provide me key. I was instructed to call and number who would contact her and then she would escort me I and out of my room as I need. This is the most low ball gutter tracks establishment I have ever stayed in. Homegirl in the lobby had the check in desk closed and she was stretched out sleeping on the sofa.
Business response:
Dear Guest, We sincerely apologize for the experience you had. Guests deserve a space that feels clean, comfortable, and professionally managed, and we regret that your visit fell short in several areas. The lack of attention to service and the condition of the room are being taken seriously, and your concerns are being shared with the appropriate teams for immediate review. We regret that this was the impression left with you and appreciate the opportunity to address these concerns. Please know we take your feedback serious... read more
Very hot in the room and there was no way to get the tv to work. A/C didn’t work. TV didn’t work. There was no breakfast in the morning but granola bars and coffee. Couldn’t reach front desk after 8pm. The staff was nice during check in , but we weren’t able to find any staff after 6pm. The location is really good though.
Business response:
Dear Laia, Thank you for sharing your experience. We are truly sorry to hear about the discomfort you faced with the room temperature, the television, and the difficulty in reaching our team during the evening. We understand how frustrating that must have been and sincerely apologize for the inconvenience. While some limitations may exist, we’re actively working to improve our responsiveness and amenities. We hope you'll consider giving us another chance to provide a more comfortable and seamless stay. Sincerely, Hotel Manag... read more
Never gained Customer service was bad and hotel had a bad Oder Nothing
Poor
Bad The staff, they all make their own rules different policy for every different employee that works the front desk. The location
Business response:
Dear Kim, Thank you for taking the time to provide your feedback. We are pleased to know that certain aspects of your stay were satisfactory, and we appreciate your recognition in those areas. We regret that your experience at the front desk did not meet expectations and understand how that may have impacted your visit. Your comments have been shared with our team, and we look forward to welcoming you back in the future for a more seamless and consistent experience. Sincerely, Hotel Management
Very Poor Horrible smell , small beds , have to pay for room service , & take towels down every morning for fresh ones.
Business response:
Dear Zepharah, Thank you for taking the time to share your experience. We are sorry to hear that your stay did not meet expectations. The concerns you've raised regarding comfort and service procedures are important and will be addressed with the appropriate teams. We understand how these issues may have affected your overall impression, and we appreciate your honesty. Your feedback helps guide our efforts to improve, and we hope to offer a better visit in the future. Sincerely, Hotel Management
Extended stay may not always provide the comfort you expect. It was very unclean and had a strong smell of cigarettes. The receptionist was not kind at all. I have stayed at other extended-stay hotels, and this is by far the worst one. Location of the property
Business response:
Dear Gennesis, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet expectations and that the condition of the room and service at check-in left you disappointed. We understand the importance of cleanliness and respectful interactions, and we sincerely apologize for the inconvenience caused. Your feedback has been shared with our team as part of our ongoing effort to improve both our accommodations and guest service. While we regret that this visit fell short, we hope... read more
Frequently asked questions about Extended Stay America - New Orleans - Airport - I-10
How is Extended Stay America - New Orleans - Airport - I-10 rated?
Extended Stay America - New Orleans - Airport - I-10 has a 3.4 star rating with 664 reviews.
When is Extended Stay America - New Orleans - Airport - I-10 open?
Extended Stay America - New Orleans - Airport - I-10 is open now. It will close tomorrow at 12:00 a.m.