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Extended Stay America - New Orleans - Airport - I-10
- Hotels
- Kenner, LA
About this business
Location details
2232 Veterans Blvd, Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing
Filthy. Disgusting. Cig smoke infested. Noisy. Rude Staff! The WORST! Everything. Upon entering the building it reeked of cigarette smoke. The front desk staff was extremely unprofessional (specially a lady working the evening shift). The guest in the hotel are sketchy, it was absolutely filthy from the floors in common areas, to the elevator, hallways and then the rooms were an absolute disaster. They clearly do not have housekeeping staff. The room has bare minimum furniture; no end tables, tv did not work, bathroom door h... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We are very concerned to hear about your experience and sincerely apologize that your visit did not reflect the comfort and welcoming atmosphere we strive to provide. Guest safety and attentive service are our top priorities, and your comments will be shared with our team. Please know that we maintain security measures on the property and work closely with local authorities to help ensure a safe environment for all guests. We take all feedback seriously to ensure prop... read more
Un desastre. Llegué al hotel a las 2am, y la persona de recepción me dice que no tiene sistema para hacer el check-in, y que tal vez a las 3am se pudiera arreglar, y me ofreció un sillón para dormir en el lobby para esperar. Por supuesto, me fui del lugar y busque otro hotel inmediatamente. La persona de recepción me aseguro que no se haría el cobro, pero igual me cargaron el cobro a la tarjeta de credito.
Business response:
Dear Christian, We sincerely regret the difficulties you faced during your arrival and understand how frustrating it must have been to encounter such a situation. Please know that our commitment is to maintain transparency by clearly communicating all policies across all booking platforms, and we regret any confusion regarding our check-in policies. Additionally, we are sorry for the charges on your card. We will share your feedback wth our team, and you may also reach your booking provider regarding the charge for additiona... read more
Fair What I didn’t like: When we arrived at the hotel, the African American woman at the front desk didn’t provide the best customer service. She seemed very serious and was not very friendly. The hotel itself smelled nice, but when we entered the room, it had an unpleasant, dirty smell. The kitchen counter was burned, the bathroom door had a hole, and the mattresses were stained. For the price, I expected the room to be cleaner and better maintained. What I liked: The housekeeping staff and the guy at check out were very fr... read more
Business response:
Dear Monica, Thank you for sharing your feedback and highlighting the friendliness of our housekeeping team and checkout staff, as well as the convenient location. We sincerely apologize that the condition of your room and certain interactions did not meet expectations. Cleanliness and proper maintenance are priorities, and your comments have been shared with our team for review and improvement. While we understand this visit fell short of your hopes, we are committed to providing a better experience for our guests. We hope ... read more
You get what you pay for; save a few dollars for a much worse stay. I felt like I was being let in to my prison cell. There appeared to be an excessive amount of security measures to get to my room, but the door to my room didn't shut unless I pushed or pulled really hard. There was an unpleasant smell; potentially from mildew. The door had a white substance (the mildew) and the refrigerator door was completed discolored. While the staff was not at the front desk for some time, when I did finally have someone greet me, they ... read more
Business response:
Dear Guest, Thank you for your review and for your comments. We are sorry to read that our hotel did not meet your expectations. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns. On the brighter side, it is great to hear about your positive encounters with our front desk team. We hope you will return and give us another chance to provide you with the flawless stay you deserve. Sincerely, Hotel Management
Disappointing
Bad
Room says non smoking. I still smell like cigarettes 2 days later. Hot ghetto mess. Burn it down!! She said the computers were down and she couldn’t provide me key. I was instructed to call and number who would contact her and then she would escort me I and out of my room as I need. This is the most low ball gutter tracks establishment I have ever stayed in. Homegirl in the lobby had the check in desk closed and she was stretched out sleeping on the sofa.
Business response:
Dear Guest, We sincerely apologize for the experience you had. Guests deserve a space that feels clean, comfortable, and professionally managed, and we regret that your visit fell short in several areas. The lack of attention to service and the condition of the room are being taken seriously, and your concerns are being shared with the appropriate teams for immediate review. We regret that this was the impression left with you and appreciate the opportunity to address these concerns. Please know we take your feedback serious... read more
Very hot in the room and there was no way to get the tv to work. A/C didn’t work. TV didn’t work. There was no breakfast in the morning but granola bars and coffee. Couldn’t reach front desk after 8pm. The staff was nice during check in , but we weren’t able to find any staff after 6pm. The location is really good though.
Business response:
Dear Laia, Thank you for sharing your experience. We are truly sorry to hear about the discomfort you faced with the room temperature, the television, and the difficulty in reaching our team during the evening. We understand how frustrating that must have been and sincerely apologize for the inconvenience. While some limitations may exist, we’re actively working to improve our responsiveness and amenities. We hope you'll consider giving us another chance to provide a more comfortable and seamless stay. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - New Orleans - Airport - I-10
How is Extended Stay America - New Orleans - Airport - I-10 rated?
Extended Stay America - New Orleans - Airport - I-10 has a 3.4 star rating with 671 reviews.
When is Extended Stay America - New Orleans - Airport - I-10 open?
Extended Stay America - New Orleans - Airport - I-10 is open now. It will close tomorrow at 12:00 a.m.