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Extended Stay America - New Orleans - Airport - I-10
- Hotels
- Kenner, LA
About this business
Location details
2232 Veterans Blvd, Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was average .. would not recommend Rooms were dirty, sticky floors, pet hairs on beds, coffee maker was provided on demand,. Location was good.
Business response:
Dear DHeepak, Thank you for sharing your impressions. While it's good to know the setting was convenient for your needs, we're genuinely sorry to hear that the condition of the room did not meet your expectations. Cleanliness and guest comfort are taken seriously, and the concerns you've raised will be addressed promptly with our team. Your feedback is appreciated, and it helps us identify areas that require immediate attention to ensure a better experience moving forward. Sincerely, Hotel Management
My stay was horrible. If I could rate a zero I would. After several previous stays with no issue, my latest visit from June 7–10, 2024, was a complete disaster. I came for a business trip expecting the usual quality—what I got was unprofessionalism, discomfort, and pure negligence. Room A/C was broken — 98° inside Front desk clerk refused to give her name Clerk entered my room without permission Locked out of my room from 9:30 PM to 1:24 AM Night staff appeared in pajamas and bonnet, unprofessional and rude Promised refund f... read more
Business response:
Dear Victoria, We are truly sorry to hear about your recent experience. Your concerns have been noted, and we are investigating the matter to ensure it is addressed properly. We value your feedback and are committed to making the necessary improvements. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Bad
Fair Good
Business response:
Dear Fiona, Thank you for sharing your impressions. We are pleased to know your stay offered a generally satisfying experience, and we truly value your perspective. Every comment helps us better understand how to enhance the comfort and service we aim to deliver to all our guests. It would be a pleasure to welcome you back in the future and provide a visit that exceeds expectations. Sincerely, Hotel Management
Bad
Fair The room wasn’t very clean, and some nights were extremely noisy. There was a smell of weed in the hallways and of dogs in the elevator. I also didn’t get my deposit back. At first, the company was communicative, but now they’re not responding. Booking.com is also not responding. In terms of price-to-quality ratio, this is by far the worst experience I’ve ever had. The photos are very misleading. I travel a lot, but this was my first stay in the US. I was quite disappointed. But clearly, this is not the standard in the ... read more
Business response:
Dear Michaela, Thank you for taking the time to share your experience. We are grateful for your acknowledgment and sincerely regret that yourstaydid not meet expectations. Your feedback is taken seriously and will be shared with the appropriate teams for review and improvement. We understand how important a welcoming and reliable environment is, especially when traveling abroad. We hope to have the opportunity to offer you a more positive and comfortable visit in the future. Sincerely, Hotel Management
Bad
Disappointing
Bad Never saw the room. Was not able to check in on arrival. I did not stay at this property. I advised the property of an after midnight check in on 3-22-25 and when I did arrive later that morning on 3-22-25, I was told I was a no show and had no reservation. The reservation was initially for check in on 3-21-25 and check out on 3-22-25. After talking to Booking.com, I was told they ask the hotel to waive the fees and I would not be charged for this reservation.
Business response:
Dear Herman, We sincerely apologize for the confusion regarding your reservation and the frustration it caused. We understand how disappointing it must have been to arrive expecting a room only to face an unexpected issue. While check-in policies are based on reservation details, we regret any miscommunication that may have contributed to this situation. We appreciate your patience in working with Booking.com to resolve the matter and will review our processes to prevent similar occurrences. We hope you will consider giving ... read more
Frequently asked questions about Extended Stay America - New Orleans - Airport - I-10
How is Extended Stay America - New Orleans - Airport - I-10 rated?
Extended Stay America - New Orleans - Airport - I-10 has a 3.4 star rating with 671 reviews.
When is Extended Stay America - New Orleans - Airport - I-10 open?
Extended Stay America - New Orleans - Airport - I-10 is open now. It will close tomorrow at 12:00 a.m.