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Extended Stay America - New Orleans - Airport - I-10
- Hotels
- Kenner, LA
About this business
Location details
2232 Veterans Blvd, Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair The room wasn’t very clean, and some nights were extremely noisy. There was a smell of weed in the hallways and of dogs in the elevator. I also didn’t get my deposit back. At first, the company was communicative, but now they’re not responding. Booking.com is also not responding. In terms of price-to-quality ratio, this is by far the worst experience I’ve ever had. The photos are very misleading. I travel a lot, but this was my first stay in the US. I was quite disappointed. But clearly, this is not the standard in the ... read more
Business response:
Dear Michaela, Thank you for taking the time to share your experience. We are grateful for your acknowledgment and sincerely regret that yourstaydid not meet expectations. Your feedback is taken seriously and will be shared with the appropriate teams for review and improvement. We understand how important a welcoming and reliable environment is, especially when traveling abroad. We hope to have the opportunity to offer you a more positive and comfortable visit in the future. Sincerely, Hotel Management
Bad
Disappointing
Bad Never saw the room. Was not able to check in on arrival. I did not stay at this property. I advised the property of an after midnight check in on 3-22-25 and when I did arrive later that morning on 3-22-25, I was told I was a no show and had no reservation. The reservation was initially for check in on 3-21-25 and check out on 3-22-25. After talking to Booking.com, I was told they ask the hotel to waive the fees and I would not be charged for this reservation.
Business response:
Dear Herman, We sincerely apologize for the confusion regarding your reservation and the frustration it caused. We understand how disappointing it must have been to arrive expecting a room only to face an unexpected issue. While check-in policies are based on reservation details, we regret any miscommunication that may have contributed to this situation. We appreciate your patience in working with Booking.com to resolve the matter and will review our processes to prevent similar occurrences. We hope you will consider giving ... read more
Disappointing
Checked on Friday March 14 our first room the AC did not work, then the manager moved us to another room. AC worked but Checked on Friday March 14 our first room the AC did not work, then the manager moved us to another room. AC worked but the TV was smaller then we noticed the freezer or the refrigerator did not work, our leftover of seafood was ruined when I told the front desk about she was very rude and did not care that we had an issue. Our shower pressure was very little. It was a horrible stay The locate
Business response:
Dear Janelle, We sincerely apologize for the multiple issues you encountered during your stay. From the air conditioning to the refrigerator and shower pressure, we regret that your experience was not up to standard. Additionally, we are sorry for the service you received at the front desk, as guest satisfaction is our priority. Please know that we are addressing these concerns with our team to prevent future occurrences. Your feedback is invaluable in helping us improve, and we truly appreciate you bringing these matters to... read more
Not worth the price I didn't like the room. The room was not what I expected and saw online. The room was very disappointing for the price I paid I liked that we were in walking distance from Walmart and food places
Business response:
Dear Octavia, Thank you for sharing your feedback. We are glad you found the location convenient, but we’re sorry that the room did not meet your expectations. We strive to provide a stay that reflects the value our guests anticipate, and we regret that we fell short. Your comments will be shared with our team as we work to improve. We appreciate your input and hope for the opportunity to provide a better experience in the future. Sincerely, Hotel Management
I would never stay here again very bad smells, was told to haul my own trash, I asked to be located near a door, was not. missing or broken appliances, zero water pressure in kitchen sink, less than helpful staff, charged an additional $100 pet deposit, and did not refund it after checkout!!! Checkout time was not clear, was charged an additional $50!!! on site laundry
Business response:
Dear Melanie, Thank you for reviewing your experience during your recent visit. We sincerely apologize for the situation you described. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us. Our maintenance and housekeeping team reviews your room to ensure everything works well. Thank you for bringing this to our attention. Additionally, we will instruct our front desk team to be clear on the policies and amenities available and inform the guest during check-in. On... read more
Using all my bath and body spray to get rid of that funky smell. Floors were not clean, room and hallway had a bad odor. And 24 hr front desk assistance is needed. Location
Business response:
Dear Tonya, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced with the cleanliness of the hotel. Our promise to our guests includes a commitment to providing a clean, fresh environment. We will address this immediately and genuinely appreciate your bringing this to our attention. Considering our location, please give us another chance to show you the outstanding service that we are known for. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Airport - I-10
How is Extended Stay America - New Orleans - Airport - I-10 rated?
Extended Stay America - New Orleans - Airport - I-10 has a 3.4 star rating with 664 reviews.
When is Extended Stay America - New Orleans - Airport - I-10 open?
Extended Stay America - New Orleans - Airport - I-10 is open now. It will close tomorrow at 12:00 a.m.