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Extended Stay America - New Orleans - Airport - I-10
- Hotels
- Kenner, LA
About this business
Location details
2232 Veterans Blvd, Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad the room , the bed , the sheets was dirty the toilet was broke
Business response:
Dear Nykayla, We sincerely apologize for the disappointing experience you had during your stay. Cleanliness and comfort are top priorities for us, and we deeply regret that the room, bed, sheets, and bathroom did not meet your expectations. We also understand how frustrating it must have been to deal with a broken toilet. Please know that we have shared your feedback with our housekeeping and maintenance teams to address these issues promptly. Your concerns are important to us, and we are committed to improving the quality o... read more
Poor The staff wasn’t welcoming at all. Took 5 minutes to greet us and had a bad attitude when she did. Room was very small and the mattress was thin and horrible. Took 10+ minutes to get the tv working and we had to use our personal Netflix account to be able to watch anything. Glad it was only a one night stay.
Business response:
Dear Brian, We sincerely apologize for the experience you had during your stay. We understand how important it is to feel welcomed and comfortable, and we regret that you did not receive that level of service. Additionally, we’re sorry for the issues with the room size, mattress, and TV. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. We appreciate your time and hope to have the opportunity to provide you with a more pleasant stay in the future. Sincerely, Hotel ... read more
Very Poor The rooms smell bad, and the curtain gaps are wide, making the inside of the room visible. Only location
I don’t recommend. Front desk rude and unhelpful. Not available and lacked customer service skills. It was not welcoming atmosphere…the energy around this place is not good. Nothing
Bad
Bad
worst stay ever nothing this place was terrible dirty old rooms, mold in bathrooms all over the shower head completely covering the ceiling by vent. mud on walls all over by beds. came into rooms and they were not ready still had trash from following people. i had to pay 32 to check in early and the bed was dirty and trash in room still.Just an absolute disgusting experience. have photos of all the mold in tub and on walls nothing
Bad Old chairs. Could not sit on them. Beds
Business response:
Dear Gilda, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the condition of the chairs in your room. Your comfort is important to us, and we regret falling short of expectations during your stay. Please know that we are reviewing our furniture standards and addressing such concerns to ensure future improvements. We appreciate your input and hope for the opportunity to provide you with a more satisfying experience in the future. Sincerely, Hotel Management
Bad
Frequently asked questions about Extended Stay America - New Orleans - Airport - I-10
How is Extended Stay America - New Orleans - Airport - I-10 rated?
Extended Stay America - New Orleans - Airport - I-10 has a 3.4 star rating with 671 reviews.
When is Extended Stay America - New Orleans - Airport - I-10 open?
Extended Stay America - New Orleans - Airport - I-10 is open now. It will close tomorrow at 12:00 a.m.