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Extended Stay America - New Orleans - Airport - I-10
- Hotels
- Kenner, LA
About this business
Location details
2232 Veterans Blvd, Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good hotel and bad staff at night I didn’t like it because the night staff lady was extremely rude I had a problem with the kitchen sink because it got clogged and the pipe was broke and there was leakage and water coming out of it But she was so rude and didn’t provide any solution I just like the location
Business response:
Dear Arly, Thank you for taking the time to share your experience. While it's reassuring to know the location was suitable for your needs, we deeply regret the issues you encountered during your stay. The behavior you described from our team members is not reflective of the service we aim to provide. Your concerns regarding the plumbing issue and the response received will be addressed with urgency. Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and appreciate your feedback as we w... read more
Fair
Bad The staff was so rude
Business response:
Dear Erick, Thank you for bringing this to our attention. We are truly sorry to hear that your interaction with the team did not reflect the level of courtesy and professionalism we strive to provide. Every guest deserves to feel respected and valued, and it’s disappointing to know that this was not your experience. Your comments will be shared with management to ensure appropriate steps are taken. We appreciate your feedback and regret the frustration caused. Sincerely, Hotel Management
It’s not a good place to stay at all It wasn’t comfortable Had a bad smell through out the hotel In one of the rooms the air conditioner didn’t work properly The room was extremely hot Bathroom didn’t work the whole time of our stay Bathroom not clean It was a bad smell in the hallways and rooms Elevator didn’t work Shower pressure was awful Lizards crawling on the wall inside the hotel
Business response:
Dear Jane, Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges you faced during your stay. What you have described falls far below the standards we aim to uphold, and we deeply regret the discomfort caused. Your concerns regarding the condition of the facilities and overall environment have been noted and will be reviewed with urgency by the appropriate teams. Guest comfort and satisfaction remain priorities, and your feedback is vital in helping us address these issues and... read more
The stay was average .. would not recommend Rooms were dirty, sticky floors, pet hairs on beds, coffee maker was provided on demand,. Location was good.
Business response:
Dear DHeepak, Thank you for sharing your impressions. While it's good to know the setting was convenient for your needs, we're genuinely sorry to hear that the condition of the room did not meet your expectations. Cleanliness and guest comfort are taken seriously, and the concerns you've raised will be addressed promptly with our team. Your feedback is appreciated, and it helps us identify areas that require immediate attention to ensure a better experience moving forward. Sincerely, Hotel Management
My stay was horrible. If I could rate a zero I would. After several previous stays with no issue, my latest visit from June 7–10, 2024, was a complete disaster. I came for a business trip expecting the usual quality—what I got was unprofessionalism, discomfort, and pure negligence. Room A/C was broken — 98° inside Front desk clerk refused to give her name Clerk entered my room without permission Locked out of my room from 9:30 PM to 1:24 AM Night staff appeared in pajamas and bonnet, unprofessional and rude Promised refund f... read more
Business response:
Dear Victoria, We are truly sorry to hear about your recent experience. Your concerns have been noted, and we are investigating the matter to ensure it is addressed properly. We value your feedback and are committed to making the necessary improvements. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Bad
Fair Good
Business response:
Dear Fiona, Thank you for sharing your impressions. We are pleased to know your stay offered a generally satisfying experience, and we truly value your perspective. Every comment helps us better understand how to enhance the comfort and service we aim to deliver to all our guests. It would be a pleasure to welcome you back in the future and provide a visit that exceeds expectations. Sincerely, Hotel Management
Bad
Frequently asked questions about Extended Stay America - New Orleans - Airport - I-10
How is Extended Stay America - New Orleans - Airport - I-10 rated?
Extended Stay America - New Orleans - Airport - I-10 has a 3.4 star rating with 664 reviews.
When is Extended Stay America - New Orleans - Airport - I-10 open?
Extended Stay America - New Orleans - Airport - I-10 is open now. It will close tomorrow at 12:00 a.m.