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Extended Stay America - New Orleans - Airport - I-10
- Hotels
- Kenner, LA
About this business
Location details
2232 Veterans Blvd, Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never gained Customer service was bad and hotel had a bad Oder Nothing
Poor
Bad The staff, they all make their own rules different policy for every different employee that works the front desk. The location
Business response:
Dear Kim, Thank you for taking the time to provide your feedback. We are pleased to know that certain aspects of your stay were satisfactory, and we appreciate your recognition in those areas. We regret that your experience at the front desk did not meet expectations and understand how that may have impacted your visit. Your comments have been shared with our team, and we look forward to welcoming you back in the future for a more seamless and consistent experience. Sincerely, Hotel Management
Very Poor Horrible smell , small beds , have to pay for room service , & take towels down every morning for fresh ones.
Business response:
Dear Zepharah, Thank you for taking the time to share your experience. We are sorry to hear that your stay did not meet expectations. The concerns you've raised regarding comfort and service procedures are important and will be addressed with the appropriate teams. We understand how these issues may have affected your overall impression, and we appreciate your honesty. Your feedback helps guide our efforts to improve, and we hope to offer a better visit in the future. Sincerely, Hotel Management
Extended stay may not always provide the comfort you expect. It was very unclean and had a strong smell of cigarettes. The receptionist was not kind at all. I have stayed at other extended-stay hotels, and this is by far the worst one. Location of the property
Business response:
Dear Gennesis, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet expectations and that the condition of the room and service at check-in left you disappointed. We understand the importance of cleanliness and respectful interactions, and we sincerely apologize for the inconvenience caused. Your feedback has been shared with our team as part of our ongoing effort to improve both our accommodations and guest service. While we regret that this visit fell short, we hope... read more
Not a good hotel and bad staff at night I didn’t like it because the night staff lady was extremely rude I had a problem with the kitchen sink because it got clogged and the pipe was broke and there was leakage and water coming out of it But she was so rude and didn’t provide any solution I just like the location
Business response:
Dear Arly, Thank you for taking the time to share your experience. While it's reassuring to know the location was suitable for your needs, we deeply regret the issues you encountered during your stay. The behavior you described from our team members is not reflective of the service we aim to provide. Your concerns regarding the plumbing issue and the response received will be addressed with urgency. Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and appreciate your feedback as we w... read more
Fair
Bad The staff was so rude
Business response:
Dear Erick, Thank you for bringing this to our attention. We are truly sorry to hear that your interaction with the team did not reflect the level of courtesy and professionalism we strive to provide. Every guest deserves to feel respected and valued, and it’s disappointing to know that this was not your experience. Your comments will be shared with management to ensure appropriate steps are taken. We appreciate your feedback and regret the frustration caused. Sincerely, Hotel Management
It’s not a good place to stay at all It wasn’t comfortable Had a bad smell through out the hotel In one of the rooms the air conditioner didn’t work properly The room was extremely hot Bathroom didn’t work the whole time of our stay Bathroom not clean It was a bad smell in the hallways and rooms Elevator didn’t work Shower pressure was awful Lizards crawling on the wall inside the hotel
Business response:
Dear Jane, Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges you faced during your stay. What you have described falls far below the standards we aim to uphold, and we deeply regret the discomfort caused. Your concerns regarding the condition of the facilities and overall environment have been noted and will be reviewed with urgency by the appropriate teams. Guest comfort and satisfaction remain priorities, and your feedback is vital in helping us address these issues and... read more
Frequently asked questions about Extended Stay America - New Orleans - Airport - I-10
How is Extended Stay America - New Orleans - Airport - I-10 rated?
Extended Stay America - New Orleans - Airport - I-10 has a 3.4 star rating with 671 reviews.
When is Extended Stay America - New Orleans - Airport - I-10 open?
Extended Stay America - New Orleans - Airport - I-10 is open now. It will close tomorrow at 12:00 a.m.