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Extended Stay America - New Orleans - Airport - I-10
- Hotels
- Kenner, LA
About this business
Location details
2232 Veterans Blvd, Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ghetto as hell That has stains towels had stains definitely not worth it. It was ghetto. I recommend the hotel that’s next-door where is more older people but if you want to be around young folks that they claim that works then go for it, but it will stink and smell like cigarettes and a strong chemical smell all over the lobby and bedroom. I was so glad I did not bring my daughter that day because that would’ve been an issue she could have gotten sick. Nothing it was ghetto as heck, they do refund you if you leave early . I... read more
Business response:
Dear Christopher, We sincerely regret that your experience did not meet expectations and apologize for the issues you encountered. Guest comfort and cleanliness are our top priorities, and we take your concerns seriously. We understand how frustrating this must have been and appreciate your feedback, as it helps us improve. Our team is committed to maintaining a welcoming and well-maintained environment, and we will address these matters internally. Should you choose to stay with us again, we would love the opportunity to pr... read more
Building is nice, employees are high strung and pretty standoffish. Upon arrival, I noticed that there was trash in the elevator and all over the hallways of the building. The phone in the room did not work at all. And although the room smelled clean, there was still stains from food all over the floor from the previous person who stayed. On my second day of staying there, I had left to go get dinner, and the road at the restaurant was on got shut down for a parade causing what was supposed to be a quick dinner to go an hour... read more
Business response:
Dear Madison, Thank you for sharing your experience. We sincerely apologize for any inconvenience you encountered during your stay. While we are glad you appreciated the clean room and pet-friendly environment, we regret that other aspects did not meet expectations. Your concerns about cleanliness, communication, and staff interactions are taken seriously, and we will address them internally. Guest comfort is our priority, and we appreciate your feedback as it helps us improve. If you would like to discuss your experience fu... read more
Poor
Poor
Bad the room , the bed , the sheets was dirty the toilet was broke
Business response:
Dear Nykayla, We sincerely apologize for the disappointing experience you had during your stay. Cleanliness and comfort are top priorities for us, and we deeply regret that the room, bed, sheets, and bathroom did not meet your expectations. We also understand how frustrating it must have been to deal with a broken toilet. Please know that we have shared your feedback with our housekeeping and maintenance teams to address these issues promptly. Your concerns are important to us, and we are committed to improving the quality o... read more
Poor The staff wasn’t welcoming at all. Took 5 minutes to greet us and had a bad attitude when she did. Room was very small and the mattress was thin and horrible. Took 10+ minutes to get the tv working and we had to use our personal Netflix account to be able to watch anything. Glad it was only a one night stay.
Business response:
Dear Brian, We sincerely apologize for the experience you had during your stay. We understand how important it is to feel welcomed and comfortable, and we regret that you did not receive that level of service. Additionally, we’re sorry for the issues with the room size, mattress, and TV. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. We appreciate your time and hope to have the opportunity to provide you with a more pleasant stay in the future. Sincerely, Hotel ... read more
Very Poor The rooms smell bad, and the curtain gaps are wide, making the inside of the room visible. Only location
I don’t recommend. Front desk rude and unhelpful. Not available and lacked customer service skills. It was not welcoming atmosphere…the energy around this place is not good. Nothing
Bad
Frequently asked questions about Extended Stay America - New Orleans - Airport - I-10
How is Extended Stay America - New Orleans - Airport - I-10 rated?
Extended Stay America - New Orleans - Airport - I-10 has a 3.4 star rating with 664 reviews.
When is Extended Stay America - New Orleans - Airport - I-10 open?
Extended Stay America - New Orleans - Airport - I-10 is open now. It will close tomorrow at 12:00 a.m.