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Extended Stay America - New Orleans - Airport - I-10
- Hotels
- Kenner, LA
About this business
Location details
2232 Veterans Blvd, Kenner, LA, 70062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing
Checked on Friday March 14 our first room the AC did not work, then the manager moved us to another room. AC worked but Checked on Friday March 14 our first room the AC did not work, then the manager moved us to another room. AC worked but the TV was smaller then we noticed the freezer or the refrigerator did not work, our leftover of seafood was ruined when I told the front desk about she was very rude and did not care that we had an issue. Our shower pressure was very little. It was a horrible stay The locate
Business response:
Dear Janelle, We sincerely apologize for the multiple issues you encountered during your stay. From the air conditioning to the refrigerator and shower pressure, we regret that your experience was not up to standard. Additionally, we are sorry for the service you received at the front desk, as guest satisfaction is our priority. Please know that we are addressing these concerns with our team to prevent future occurrences. Your feedback is invaluable in helping us improve, and we truly appreciate you bringing these matters to... read more
Not worth the price I didn't like the room. The room was not what I expected and saw online. The room was very disappointing for the price I paid I liked that we were in walking distance from Walmart and food places
Business response:
Dear Octavia, Thank you for sharing your feedback. We are glad you found the location convenient, but we’re sorry that the room did not meet your expectations. We strive to provide a stay that reflects the value our guests anticipate, and we regret that we fell short. Your comments will be shared with our team as we work to improve. We appreciate your input and hope for the opportunity to provide a better experience in the future. Sincerely, Hotel Management
I would never stay here again very bad smells, was told to haul my own trash, I asked to be located near a door, was not. missing or broken appliances, zero water pressure in kitchen sink, less than helpful staff, charged an additional $100 pet deposit, and did not refund it after checkout!!! Checkout time was not clear, was charged an additional $50!!! on site laundry
Business response:
Dear Melanie, Thank you for reviewing your experience during your recent visit. We sincerely apologize for the situation you described. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us. Our maintenance and housekeeping team reviews your room to ensure everything works well. Thank you for bringing this to our attention. Additionally, we will instruct our front desk team to be clear on the policies and amenities available and inform the guest during check-in. On... read more
Using all my bath and body spray to get rid of that funky smell. Floors were not clean, room and hallway had a bad odor. And 24 hr front desk assistance is needed. Location
Business response:
Dear Tonya, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced with the cleanliness of the hotel. Our promise to our guests includes a commitment to providing a clean, fresh environment. We will address this immediately and genuinely appreciate your bringing this to our attention. Considering our location, please give us another chance to show you the outstanding service that we are known for. Sincerely, Hotel Management
Ghetto as hell That has stains towels had stains definitely not worth it. It was ghetto. I recommend the hotel that’s next-door where is more older people but if you want to be around young folks that they claim that works then go for it, but it will stink and smell like cigarettes and a strong chemical smell all over the lobby and bedroom. I was so glad I did not bring my daughter that day because that would’ve been an issue she could have gotten sick. Nothing it was ghetto as heck, they do refund you if you leave early . I... read more
Business response:
Dear Christopher, We sincerely regret that your experience did not meet expectations and apologize for the issues you encountered. Guest comfort and cleanliness are our top priorities, and we take your concerns seriously. We understand how frustrating this must have been and appreciate your feedback, as it helps us improve. Our team is committed to maintaining a welcoming and well-maintained environment, and we will address these matters internally. Should you choose to stay with us again, we would love the opportunity to pr... read more
Building is nice, employees are high strung and pretty standoffish. Upon arrival, I noticed that there was trash in the elevator and all over the hallways of the building. The phone in the room did not work at all. And although the room smelled clean, there was still stains from food all over the floor from the previous person who stayed. On my second day of staying there, I had left to go get dinner, and the road at the restaurant was on got shut down for a parade causing what was supposed to be a quick dinner to go an hour... read more
Business response:
Dear Madison, Thank you for sharing your experience. We sincerely apologize for any inconvenience you encountered during your stay. While we are glad you appreciated the clean room and pet-friendly environment, we regret that other aspects did not meet expectations. Your concerns about cleanliness, communication, and staff interactions are taken seriously, and we will address them internally. Guest comfort is our priority, and we appreciate your feedback as it helps us improve. If you would like to discuss your experience fu... read more
Poor
Poor
Frequently asked questions about Extended Stay America - New Orleans - Airport - I-10
How is Extended Stay America - New Orleans - Airport - I-10 rated?
Extended Stay America - New Orleans - Airport - I-10 has a 3.4 star rating with 671 reviews.
When is Extended Stay America - New Orleans - Airport - I-10 open?
Extended Stay America - New Orleans - Airport - I-10 is open now. It will close tomorrow at 12:00 a.m.