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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Basic room, no frills Initially hard to find as sign is down, but check in was easy and friendly. Getting off elevator, instantly hit with musty, moldy smell. Room was better as there was no carpet in guest rooms. Room was basically clean, comfortable bed; needs updating badly. Rusty fridge, Paint cracking- but that didn't affect getting a good night's sleep. Little noisy as it's by the interstate, but not too bad. Overall a decent stay, just a little more expensive for what is provided.
Business response:
Beth, thank you for sharing the specifics of your stay. We are glad your overall visit with us was pleasant and that you loved the service from our front desk staff. However, we regret we did not provide the value you were hoping for and are sorry for your disappointment with the condition of your suite. We have noted your comments and will share them appropriately for future modernization plans for our accommodations. We hope you will stay with us again the next time you are in the area. Sincerely, Hotel Management
My overall experience was ok! I like the little kitchenette and convenience of it. The rooms were a little small compared to pictures on-line. The staff was very friendly and helpful. The room could have been a little more cleaner.
Business response:
Thank you for taking the time to share your feedback. We are glad you enjoyed the service our associates delivered and that you appreciated having the convenience of a kitchenette in your guest room. However, we apologize for the cleanliness oversights you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Property staff attentive and nice
Mr. It was nice got some good sleep would stay there the next I visit
Business response:
Arthur, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a peaceful stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Room was smaller than pictures but it was fine for me and my wife and son.
Business response:
Nicholas, thank you for being a guest at Extended Stay America. We are delighted you had a comfortable stay in your clean suite and that you were satisfied with our services. We invite you, your wife, and your son to revisit us soon. Sincerely, Hotel Management
It was great!
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,757 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.