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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Extended Stay America Hotel New Orleans - Metairie is located at 3300 S I 10 Service Rd W, Metairie, LA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was quiet
Business response:
Lenika, we are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Good location Carpets kind of old and sunk in spot under carpets, smell in hallways, bathroom doesn't have hooks for bath towels. Very simple complimentary breakfast right in front of front desk. Location is perfect if you don't want to drive too far from airport and downtown.
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We're glad to know our location was ideal for you, but we're sorry for the inconvenience you mentioned. We have discussed your feedback with our housekeeping team, and we're working with them in order to remove the smell from our property. We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Needs improvement Needs serious updating. Seemed pretty dirty, kind of smells. Remodeling jobs half way completed. Upside, staff is very friendly.
Business response:
Thank you for staying with us and for taking the time to post a review.We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age.We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Business response:
Jeffrey, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Ok for short trip Needed an inexpensive place for one night and this fit the bill. The room was very small for a family but in decent shape. Staff was friendly and helpful. No frills, decent place to stay for a short time. Unfortunately no hot water (as in ice cold) in the morning for showers. Beds comfortable.
Business response:
Angela, thank you for being our guest. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Also, we have alerted our maintenance team about the shower, and they will check the water temperature. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Room was clean. There wasn’t a blow dryer, coffee pot in room. We checked in at 4:00 and room wasn’t ready and had to get room with two doubles, didn’t like that!
Business response:
Tammy, thanks for being our guest. Although you liked the cleanliness of your room, we are sorry for the problems you experienced while being here and regret the inconvenience it caused. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope you will choose us again so we can accommodate you with the room of your choice. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 4.1 star rating with 976 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.