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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didnt like anything about the property. It was definitely false advertising. The continental breakfast was a joke.
Business response:
Dear DeShawn, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations and that the breakfast offerings were unsatisfactory. We strive to provide accurate representations of our services and amenities and are disappointed that we did not meet your expectations in this instance. Your comments have been noted and will be reviewed as we work to improve our guest experience. We appreciate your input and hope to have the chance to better serve you in the future.Sincerely,Hotel Managemen... read more
Disappointed I was woken up by the maintenance drilling. Then they knocked on my door twice at one point almost forcing there way in, thankfully I had the top lock in . I was so disappointed.
Business response:
Dear Luz, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Alguien en recepción tardó 25 minutos en atendernos.
Business response:
Dear Juan, We sincerely apologize for the delay you experienced at reception. This is not the level of service we aim to provide, and we understand your frustration. Your feedback is essential, and we will address this issue with our team to ensure prompt and efficient service for all our guests. We appreciate your patience and hope to provide a better experience in the future.Sincerely,Hotel Management
Room smelled of tobacco and detergent. No shampoo. Poor value for $300…
Business response:
Dear Emmanuel, We sincerely apologize for the unpleasant odor and lack of amenities in your room. Your feedback is crucial for us to improve our services and ensure a more comfortable stay for our guests. We regret that the experience did not meet your expectations for the price paid. Thank you for bringing this to our attention, and we will work to address these issues promptly.Sincerely,Hotel Management
I have with my baby we found insect in my room nasty
Business response:
Dear Raina, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your stay. Finding pests in your room is unacceptable, and we understand your concern, especially when traveling with a baby. Your feedback is crucial, and we will address this issue immediately with our housekeeping team to ensure such incidents do not occur in the future. We appreciate your understanding and hope to provide you with a much better experience should you choose to stay with us again.S... read more
Well below par This was less expensive than places near LGA and we learned that you get what you pay for. It had the least comfortable hotel bed I’ve ever slept in, and because of its proximity to the highway, it was like a drag race was going right through our room the whole night. We survived for the one night but would not go back.
Business response:
Dear Brett, Thank you for sharing your experience. We regret to hear that your stay did not meet your expectations, particularly regarding the comfort of the bed and the noise levels. We understand how important a restful night's sleep is and apologize for any inconvenience caused by the location. Your feedback is valuable as it helps us improve our services. We appreciate your insights and hope to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,526 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.