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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They charge $20 for overnight parking They charge $20 for overnight parking. Facility is clean but it’s an old building
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Charge me for parking which should be free hotel was not clean and smelling
Business response:
Dear Faisal, Thank you for your feedback. We apologize for the inconvenience caused by the on-site parking charges. This information was clearly posted on our website so guests are well aware. Furthermore, we are sorry for not meeting your expectations regarding the cleanliness conditions. Your comments about odor are important to us, and we will address these issues promptly to improve our facilities. We strive to provide a better experience for all our guests and appreciate your input.Sincerely,Hotel Management
I booked a room at this hotel but our flight was cancelled so we didn't need it. The hotel refused to give us our money back.
Business response:
Dear Ruth-Anne, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The room smelled quite musty, the widows were filthy and the blackout curtains were so old they were peppered with holes. It really was not pleasant at all. The staff were very helpful and the free shuttle to Le Garda airport was a nice extra.
Business response:
Dear Andrew, We apologize for the issues you experienced during your stay. We appreciate your kind words about our helpful staff and the convenience of our complimentary shuttle service. Your feedback regarding the room conditions is concerning and will be addressed with our housekeeping team to ensure improvements are made. We strive to provide a comfortable and pleasant experience for all our guests and regret that we fell short in this instance. Please accept our sincere apologies, and we hope to welcome you back for a mo... read more
The room needed more cleaning, bathtub was filthy, the toilet was discolored and the beds felt like a twin instead of a full.
Business response:
Dear Guest, Thank you for bringing this to our attention. We apologize for the cleanliness issues and discomfort you encountered during your stay. Your feedback is crucial to us, and we are addressing these concerns with our housekeeping and maintenance teams to ensure such issues are rectified promptly. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we regret that we did not meet your expectations in this regard. We appreciate your understanding and patience and look forward to the opp... read more
Like it was quiet and closed by major stores . Did not like the beds too small and not so comfy. Place needs an upgrade.
Business response:
Dear Ana, We are glad you appreciated the quiet surroundings and convenient proximity to major stores. However, we apologize for any discomfort caused by the bed size and comfort level. Your feedback about the need for upgrades is noted and will be reviewed with our team for future improvements as we continually strive to enhance our overall guest experience. Thank you for sharing your experience, and we hope to host you again soon for an even better stay.Sincerely,Hotel Management
Do stay here Dumpy hotel! Not clean, tv didn’t work very outdated property
Business response:
Dear William, Thank you for sharing your feedback. We apologize for the inconvenience caused by the non-functioning TV and any disappointment with the property's condition. Ensuring a comfortable and enjoyable stay is important to us, and we appreciate your insights as we strive to enhance our guest experience. Your comments will be carefully considered to improve our standards of cleanliness, upkeep, and overall comfort. We value your input and hope to have the opportunity to provide you with an improved stay in the future.... read more
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,526 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.