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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HORRIBLE & TERRIBLE & FRUSTRATING EXPERIENCE This had to be the very worst Hotel experience and stay I have ever had. My wife and I got there at 12 midnight, and did not get checked in until approximately 130am. On top of that, the room had no heat when it was 25 degrees outside. Just blowing cold air. The front desk said, they were going to move us, she would call us back. We never received a phone call. NEVER EVER EVER AGAIN WOULD I EVER STAY AT THIS ESTABLISHMENT OR ANY, IF ANY OF ITS AFFILIATES.
Business response:
Dear Kevin, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
Horrible reservation
The pictures they show on the internet is not a true showing of the hotel the outside looks good the rooms are old and out dated. There are water stains on the wall the first room reeked of cigarette we changed rooms staff was nice.. the so called grab and go breakfast was horrible. The walls are very thin.. i stayed 2 nights will never stay again
Business response:
Dear iona, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
Horrible
Business response:
Dear Karen, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management
Horrible customer care and staff They put me in a room with a defective smoke detector was going off all night, then had the nerve to tell me a non-smoker such as myself was I smoking in the room….. Horrible experience. Wouldn’t stay there not even if you paid me to stay there.
Business response:
Dear Gabriel Thank you for your recent stay at Extended Stay America LGA. We do appreciate the time you took to give us a review. So sorry you had the issue of the smoke detector going off in your room. We are a non-smoking property, and the smoke detectors are very sensitive so if there is any kind of smoke within the area this will trigger the alarm. We are most apologetic for the experience you had during your stay. We use our customer's reviews as teachable moments for all future occurrences.
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,526 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.