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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty room at checkin The first room we were given had not been cleaned. The lights were on, there were boots on the counter, the windows were open, and there were no sheets or blankets on the bed. It was an immediate turn off. While we did get another room right away that was okay, it made us uneasy staying there.
Business response:
Dear Guest, We apologize for the inconvenience you experienced upon arrival. Your comfort and satisfaction are important to us, and we regret that the initial room did not meet our standards. However, we are thrilled our team promptly addressed the issue and provided you with an alternative room. Your feedback is valuable; we will use it to improve our services. We hope you will consider giving us another chance to provide you with a better experience.Sincerely,Hotel Management
This property uses stock images from their brand and the property is not reflective of those images. Place was dirty and smelt like weed in all the hallways. The room was very dated and did not even have a coffee pot. When I asked for one, I had to go back down to the front desk as the first one they gave me did not work. In addition they advertised free breakfast but there was no breakfast. They had hot water, coffee, and oatmeal packets. There wasn’t even bowls for the oatmeal. You had to use coffee cups. I will not stay h... read more
Business response:
Dear Michael, We understand your disappointment and apologize for the inconvenience you experienced during your stay. We acknowledge that our complimentary grab-and-go breakfast and the cleanliness of our property did not meet your expectations. We're committed to making significant improvements to ensure a more satisfying experience for our guests. We're actively addressing these issues with our team and reviewing our amenities to better meet guests' expectations. We sincerely hope you'll give us another chance to provide a... read more
Horrible experience! Upon arrival, the hotel told me that I had 4 reservations under my name while we were 2 people traveling and booked 1 room.
Business response:
Dear Rushlan, Thank you for sharing your experience. We're sincerely sorry for the confusion with your reservations. Your experience does not meet our standards, and we apologize for any inconvenience caused. Rest assured, we'll investigate this issue and take steps to prevent it from happening again. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
It said include the breakfast but really nothing
Business response:
Dear BORAMAE, Thank you for taking the time to share about your visit. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
Roaches Staff was cool but both rooms had roaches, moved from one to the other (roaches were there right as we walked in) and the other room had more in the bathroom when we came back that night.
Business response:
Dear Valerie, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. While we know this stay did not meet your expectations, we hope for another opportunity to welcome you back for the flawless experien... read more
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,526 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.