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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noisy…. Kids in halls late Old- musty No one at the desk in the before 7:00 am hour Parking $10.00 a day not portrayed upfront Limited parking
Business response:
Dear Guest, Thank you for taking the time to share feedback about your recent stay. We are sorry to hear about your problems during your experience with us. We regret not meeting your expectations. Your feedback has helped us identify areas that require more attention, and we will take appropriate measures. We would appreciate it if you would give us another chance to showcase the exceptional service we're known for.Sincerely,Hotel Management
Wij hadden toen we binnen kwamen al een kakkerlak binnen zitten, levend! De dag dat we vertrokken dook er weer 1 op. Bedden waren voor amerikaanse begrippen erg smal. Veel te dunne dekens. Vieze handdoeken werden niet opgehaald. Evenals de vuil bleef 5 dagen liggen. Ontbijt waardeloos.
Business response:
Dear Isabelle, Thank you for choosing us. We are sorry for the disappointing stay you had. While our rooms are regularly treated for cleanliness and pest control, we regret the untimely appearance of these bugs you had in your room. Providing outstanding customer service to every one of our guests is always our top priority. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. Your feedback is shared with our concerned team for further acti... read more
The staff here was very friendly. But as soon as we walking into the hallway to get to our room they was a terrible smell. We thought maybe it was food smell but then we got into the room and dam it stinks. Very bad very bad smell. Thank god it was only for one night. I don’t think I would book with them again.
Business response:
Dear Annie, Thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope you give us another opportunity to prove ourselves again. Sincerely,Hotel Management
Location is ok and is clean. Breakfast is a fiasco.
Business response:
Dear Fatima, We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our concerned department as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
charge for parking, wash cloth and towels color yellowish and old, bed sheet smell clorox , the floor no carpet,very disappointed,especiall the the price i paid,
Business response:
Dear ishmael, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure future guests avoid similar issues. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,526 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.