This profile has been claimed by the business owner or representative.
Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Extended Stay America Hotel New York City - LaGuardia Airport is located at 1830 Whitestone Expy, Whitestone, NY. This business specializes in Hotels & Motels and Other Lodging.
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your five-star rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
The property is very clean and the staff is very awesome! Especially Marilyn at the front desk. She is very helpful and professional.
Business response:
Serge, thank you for choosing Extended Stay America and for appreciating our courteous associates. It will be our pleasure to share your kind compliments with Marilyn. We are delighted to read you were pleased with our immaculate accommodations. It was our pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Extended stay If you are in need of an extended stay property (ie: the ability to cook a light meal in the room) this is the only option in the local area. While management is pleasant & tries to be helpful, the property barely meets minimum standards.
Business response:
Thank you for being a guest at our hotel and reviewing your stay. Although you liked having a kitchen to cook meals and the service you received, we apologize for falling short of your expectations for a great stay. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Stay was great! Room was shockingly spotless. Only bad is WiFi was filled with viruses and hotel staff did not enforce masks or social distancing.
Business response:
Thank you for sharing your feedback with us. We are glad you had an overall pleasant stay and that you particularly loved your well-maintained room. However, we regret if you observed any violations in our guidelines made for the safety and security of our guests in this fluid environment. As your review is anonymous, we would appreciate additional information so we may properly investigate and follow up. We hope to have the opportunity to resolve your concerns. Sincerely, Hotel Management
Business response:
Jong, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Hotel is a nice and comfy place to stay. Staff member named marilyn is always nice and helpful every time i stay there.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found our property comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with Marilyn and the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management
Garbage Been here numerous times without problems. Past 2-3 weeks the rooms haven't been ready by 3pm. This is unacceppatable. Why do I have to go away for 45 minutes to hour so the maids can clean the room. The site manager is either cheap and cutting corners by not hiring enough maids or the maids this site has are slow and lazy. I would FIRE!!!!! all staff at this location including the General Manager and restart from scratch. They are cutting corners at the customer's expense. The hammer of Thor needs to be dropped fast... read more
Business response:
Thank you for your feedback and for being our guest again. While it was good to read you had good experiences on your previous stay, we are sorry for the unpleasant encounter you had during this visit. Please accept our sincere apologies for the service issues you faced. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the f... read more
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations, and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 4.3 star rating with 1,610 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.